5 star hotel organizational chart design is an exciting part of the industry as a whole for a number of reasons. It’s essentially a design methodology that can keep hotels focused on five star ratings. It’s an important subject because charts take much of the subjectivity out of the rating system. People often stress over how various elements might feel, but most of them can be objectively quantified within charts. Obviously, ratings assume consistent service. In this article, you’ll discover how to create a chart to guide 5-star hotel performance.

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What Is a 5 Star Hotel?

What is a 5 star hotel – it’s something that’s often mused as people consider their dining options. The simple answer is that it’s simply a hotel whose top-tier performance earned it utterly superb ratings. However, the more detailed answer is that a 5-star rating is determined within the hotel industry every five years. Of course, there is subjectivity involved, and different rating boards judge elements of a hotel in their own unique ways.

However, in general, guests can safely assume that a 5-star rating is synonymous with luxury. This means that the decor of a room will be impeccable, the amenities will surprise and delight, and service will surpass all expectations. Likewise, the dining options will always be top-tier. This consistency is often derived from careful work with a 5 star hotel organizational chart to target every important element of the hotel’s organizational infrastructure.

Video: Hotel Star Ratings Explained

What Is a Hotel Organizational Chart?

A 5 star hotel organizational chart is, in many ways, a map to 5-star ratings. It’s a visual representation of a hotel that includes people, duties, departments, and much more in a visually intuitive manner. Organization charts are similar in some ways to flowcharts, with a tree chart being the most common design. Different types are more applicable to different needs. Consider how you might represent the flow of communication and responsibility between hotel departments. By following the chart, you can easily see where communication and responsibility lay for any given task in hotels.

Video: Hotel Organizational Charts Explained

Why Is a 5 Star Hotel Organizational Chart Important?

The importance of a 5 star hotel organizational chart largely comes from the fact that the charts can reduce complexity. Every department using the chart can operate seamlessly with every other department in the hotel. This type of clear communication is needed in most hotel operations. However, it’s especially significant for hotels aiming for luxury. Workflows in luxury hotels need to transition seamlessly between shifts and never risk a guest’s needs going unmet. The chart clearly defines roles, responsibilities, and needs so that managers can easily tell if there are gaps.

3 Benefits of Establishing 5 Star Hotel Organizational Chart

Establishing a 5 star hotel organizational chart ensures that accommodation, planning, organization, and more will be top-tier. However, there are three elements in particular where you’ll see impressive benefits.

Charts Will Delineate the Hierarchy

5 star hotel organizational chart implementations establish a solid and clear hierarchy. Employees can understand at a glance who’s in charge of the hotel’s responsibilities. While the hotel owner is obviously at the top, the other elements can be confusing. A 5 star hotel hierarchy chart will solve the problem. This understanding goes beyond reporting details between departments. Rather, it’s about creating clear channels of communication. For example, to ensure hotel maintenance is informed of priority issues in a timely manner, which will maintain luxury services and ratings. People will know exactly who to contact.

Helps in Identifying Areas for Improvement

Every hotel has areas that could stand some improvement, and a 5 star hotel organizational chart makes them easier to locate. It highlights underperforming areas. This offers a significant benefit for hotel financing as you can find areas to optimize. For example, the chart might show departments with overlapping functions. However, the core benefit comes from the simple fact that you’re able to optimize your services. You can see where to concentrate resources or, conversely, when to reallocate them. You can also determine successful elements and restructure other teams to emulate their existing methodology.

Assists in Crisis Management

A 5 star hotel organizational chart offers invaluable assistance for crisis management as it lays out a pre-existing hierarchy. It highlights exactly who to consult. Things get hectic during an emergency and panic can win out unless there’s a plan to follow. An organizational chart is exactly such a plan. A hotel budget is usually allocated for crisis management. However, staff need to know how to use those resources in order to improve decision-making and maintain order. This also allows for analysis of performance through the chart to see where elements can be optimized in the future.

Key Steps in Creating a 5 Star Hotel Organizational Chart

A 5 star hotel organizational chart might seem complex at first. However, it can be created quite easily by first breaking the process down into a few simple steps.

Identify Your Hotel’s Organizational Structure

Work on a 5 star hotel organizational chart begins by identifying which organizational structure is in use. These include hierarchical, functional, matrix, or circular organization. This is especially important as it defines how hotel management, roles, and responsibilities are utilized. It ensures alignment between managerial structure and its operational needs. Likewise, this step ensures clarity of communication, directives from management, and optimal implementation of all other elements of hotel operations.

5 Star Hotel Organizational Chart - Identify Your Hotel’s Organizational Structure

Collect Data and Information

As a 5 star hotel organizational chart is built on data, you’ll need to collect extensive amounts. The data you collect will define various roles. Larger hotel meaning can be subjective, and you need to strictly define elements. This includes roles, department communication, and responsibilities of every entity within it. This data collection stage ensures that everyone is aware of the various departmental responsibilities. It lets people see the informational flow.

Create and Finalize the Chart

This is the point where the 5 star hotel organizational chart is created and finalized before distribution. You begin with a template and move forward. This stage is especially important as your workflow will shape the results. Starting with templates is especially useful for properly guiding your design and implementation. Remember to show a rough draft to your supervisor for any necessary changes before finalization. In particular, ensure it’s readability.

Present the Chart and Instruct Your Staff

Presenting the 5 star hotel organizational chart and instructing your staff on it is essential. You need to educate your staff and answer their questions. A chart should be easy to read, but staff will still need instructions. Likewise, this is the point where you describe how it’ll be updated. The chart highlights the importance of communication and this needs to be recognized and emphasized during its distribution.

Technology Facilitating 5 Star Hotel Organizational Chart Operations

  • Property Management Systems (PMS): A hotel technology to consolidate elements like billing, departmental communication, and real-time data management.
  • Workforce Management Software: Manages worker-level elements such as performance, staffing levels, training, scheduling, and payroll.
  • Communication Platforms: Empowers communication, especially real-time implementations. This includes internal apps for messaging and online discussion platforms.
  • Inventory and Supply Chain Management Systems: Tracks the need for procurement and inventory levels to optimize spending and availability.
  • Security and Access Control Systems: Protects the security of both staff and guests using cameras, cybersecurity, and similar methods.
  • Integrated Booking Engines: Reduces reliance on third parties, and increases overall profit, through the use of your own systems for online reservations.
  • Task Management and Workflow Automation Tools: Optimize performance and staff management by automating various tasks.

Designing a 5 Star Hotel Organizational Chart Around the Rating Process

It’s also important to understand the larger hotel rating system. Many factors go into a hotel rating. Hotel trends, industry advancements, and of course the implementation of services all matter. When creating a 5 star hotel organizational chart, it’s important to consider exactly what defines a given hotel as top-tier. To understand how to become a 5-star hotel you also need to understand what could lower your rating. You can find out more about hotel rating systems in the article “The Hotel Star Rating System: Types, Benefits, Significance, Examples.”

Going to 7 Star Through a 5 Star Hotel Organizational Chart

The hotel business doesn’t have a true limit. When designing a 5 star hotel organizational chart you should consider what comes afterward. Imagine that you could rise to six or seven stars. While this isn’t part of the standard rating system, it’s something you should always strive for. Some hotels are considered informal 7-star hotels because they’re the best of the best. And that’s what to aim for. You can discover areas for further growth in the article “The 7 Star Hotel: Learn Everything About Seven Star Hotels.”

A 5 star hotel organizational chart can simplify the path to higher ranking. However, you also need to study and prepare to create it in order to achieve success.

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This article is written by:

Martijn Barten

Hi, I am Martijn Barten, founder of Revfine.com. With 20 years of experience in the hospitality industry, I specialize in optimizing revenue by combining revenue management with marketing strategies. I have successfully developed, implemented, and managed revenue management and marketing strategies for individual properties and multi-property portfolios.