The RFP Guide and Templates for Hotel PMS provide a comprehensive framework for hotels selecting the right Property Management System. You'll learn how to structure a Request for Proposal (RFP) that ensures a detailed evaluation of potential PMS vendors. This guide covers everything from defining your hotel's PMS requirements
Unlock the full potential of your guest data. In this whitepaper, you'll learn how a Customer Data Platform (CDP) can transform hotels' operations, engage with guests, and drive long-term success, whether managing a boutique hotel or a large chain. This whitepaper is packed with actionable insights designed to help hoteliers stay
Did you know your property might miss out on valuable meeting & event revenue opportunities? Just answer 2 questions and uncover the revenue potential of your group, meeting, and event spaces. Discover Your Meeting & Event Space Revenue Potential Answer 2 questions You will immediately
In this guest journey template, you will find examples of valuable touchpoints that can be added to your communications, considering the different stages of the guest journey. Guest journeys are not a one-message-fits-all type of solution. It has a lot to do with your brand, your goals, and who
Building a hotel website is often detailed, costly, and time-consuming. To establish a robust direct booking channel, it's crucial that your hotel website not only draws in visitors but also effectively converts them into direct bookers. The guide, "Building a Hotel Website," will cover every aspect of creating and launching a
Are you considering becoming a hotel owner? This could be an excellent time to start. As experienced hoteliers would confirm, owning a hotel offers substantial rewards and considerable challenges. It demands hard work and involves some risk. Do you have the skills and resources to run a thriving hotel business? This
In this report, you'll discover the top 50 topics of questions hotels received in the summer of 2023. The authors analyzed over 1.7 million conversations to identify the key categories of queries, emerging trends, and differences between various communication channels, like web chat, Facebook Messenger, Instagram, WhatsApp, and more. First-party data
Revolutionize your (hotel) restaurant’s marketing with automation. Learn how you can delight your guests like never before with tailored, personalized marketing using automation. In this step-by-step guide “Increase Repeat (Hotel) Restaurant Visits with Marketing Automation”, you’ll learn how to set up your marketing automation and review your overall marketing automation strategy.
Front desk upselling can bring 2/3 of upsell revenue. To help you start with front desk upselling on the right foot, we've put together this concise checklist. This Front desk Upselling Checklist will help you and your team learn the ropes of front desk upselling easily and quickly.
Hoteliers may learn what their hotel is doing well and where it needs to improve by monitoring satisfaction levels through guest surveys. A hotel's performance may be measured partly by how satisfied its guests are. Guest satisfaction levels will rise, and more pleasant experiences will result from incorporating procedures to enhance,
In-stay Upselling enables customers to book services and add-ons throughout their stay by providing constant access to upselling promotions on their smartphones. In-stay Upselling allows visitors to book upsells without having to phone reception. Your front desk is immediately aware of incoming requests and may begin acting on them without delay.
Hotel recruitment and worker retention have always been difficult in the hotel sector, but it has been an increasingly heated subject in recent years. Because covid lockdowns and travel limitations force enterprises to let many of their employees leave, applicants reevaluated their chosen career path, and many elected to change. As
For better or worse, the credo of "doing more with less" has become an essential competency of today's revenue managers. Maximizing distribution efficiency by optimizing booking profitability while experimenting with new channels and price techniques that might further optimize revenues is critical. Several techniques assure maximum effectiveness while mastering Revenue Management
A housekeeping SOP—or standard operating procedure—is a step-by-step guide to completing each housekeeping duty. Management has authorized these protocols, and all housekeepers must follow them to guarantee uniformity, accuracy, and quality. A significant component of SOPs is a series of checklists, which housekeepers may use to check off each stage of
Taking care of breakfast in various aspects means laying the foundations for significant increases in turnover and profits. Did you know? OTAs show "breakfast included" as a primary search filter for hotel guests. It's not surprising that guests want to maximize their time and energy by enjoying breakfast within the hotel
You may have already opened your food and beverage stores, but are you allowing new laws to reduce your profitability and over-affects your guest experience? In this ebook “COVID Strategy Food & Beverage (F&B)” you find practical information on how to deal with this new situation.
The new regulations that hotels must follow in the light of Covid-19 have made hoteliers everywhere reconsider many aspects of their operation. To give you some food for thought, we collected input from seasoned hospitality professionals to create the “COVID Strategy Hotel Front Office” guide.