The RFP Guide and Templates for Hotel PMS provide a comprehensive framework for hotels selecting the right Property Management System. You'll learn how to structure a Request for Proposal (RFP) that ensures a detailed evaluation of potential PMS vendors. This guide covers everything from defining your hotel's PMS requirements
Unlock the full potential of your guest data. In this whitepaper, you'll learn how a Customer Data Platform (CDP) can transform hotels' operations, engage with guests, and drive long-term success, whether managing a boutique hotel or a large chain. This whitepaper is packed with actionable insights designed to help hoteliers stay
The hospitality industry constantly evolves, and staying up-to-date with the latest technology trends is crucial for success. Are you a hotel tech expert, or do you have some catching up to do? Test your knowledge with this interactive quiz! Whether you're a seasoned professional or new to the industry, this quiz
Automation and AI are revolutionizing traditional business practices in the dynamic hospitality industry. As 2024 becomes clearer, experienced hospitality professionals "gazed into the crystal ball" to preview the future. 2024 is shaping up to be a big year in hospitality. This guide explores how innovative hoteliers are shaping future
In this guide, you will learn about conversational AI, how it works in hospitality, and how to implement it efficiently across the entire guest journey. The publication starts with an outline of how hotel tech solutions powered by conversational AI transform guest communications. It also provides helpful context explaining why it
In this report, you'll discover the top 50 topics of questions hotels received in the summer of 2023. The authors analyzed over 1.7 million conversations to identify the key categories of queries, emerging trends, and differences between various communication channels, like web chat, Facebook Messenger, Instagram, WhatsApp, and more. First-party data
Revolutionize your (hotel) restaurant’s marketing with automation. Learn how you can delight your guests like never before with tailored, personalized marketing using automation. In this step-by-step guide “Increase Repeat (Hotel) Restaurant Visits with Marketing Automation”, you’ll learn how to set up your marketing automation and review your overall marketing automation strategy.
As a revenue manager, you know the two primary constraints in your field: data and time. Data is essential since it enables you to comprehend what is happening in your industry. Thanks to your data, your revenue choices will be made with more knowledge. And the more time you have, the
When it comes to attracting as many customers as possible and maximising your revenue to the max, hotel marketing and revenue management strategies play a crucial role. Hotel software and technology have become a necessity to execute all strategies as efficiently and effectively as possible. Therefore we piled up the 10
Like most countries, Japan was hit hard by Covid-19. However, the Wayfarer Group’s Kyoto property was able to weather the crisis and outperform their competition. Please find out how they did it in this case study where the Revenue and Marketing Manager at Wayfarer Hotel Group, Frederic Turpin, shares his insights.
Managing room revenue only is no longer enough in today’s unpredictable and fast-paced market and ancillary income has become a primary source of revenue for many properties. Within this free ebook “Total Revenue Management” you’ll learn how to get started with applying revenue management principles beyond the room departments. All revenue-generating
Hotel Revenue Management is an innovative economic discipline that involves the harmonious and integrated use of sales channels, distribution strategies and market-oriented dynamic pricing to obtain the highest profits possible from each hotel. This ebook is an introduction to revenue management for executives, general managers and hotel owners. Within the ebook
Within this free course "Upselling Course for Hotels" you find 7 Video lessons including interactive quizzes, to become a Rockstar at upselling. Get started in the multifaceted world of hotel upselling! Become acquainted with the many layers of effective upselling, learn key do's and don'ts and find out how it can
While hoteliers, in general, are becoming well-versed in the multiple benefits of digital upselling, it’s interesting to note how individual hotels find unique ways of using upselling to boost their business. In the report “Hotel Upsell Performance Report including In-depth Results” you find out which deals perform best at the Van
Today's global hotel industry is facing the biggest challenge in recent history, and yet the greatest potential for transformational progress and accelerated growth. It would seem that 2020 has dealt us all with a losing card, but there is always a game to be won. This version of The Hotel Revenue