Loading...

Front Office

Why Microservice Hotel PMS Architecture is the Future

2024-11-19T10:40:10+01:00

Client-server architecture has long powered hospitality IT but limits scalability and agility. Microservice-based PMS offers a solution enabling rapid innovation and flexibility, essential for today’s evolving hotel tech needs. In this article, you will explore the microservice hotel PMS architecture world and why it is the future of hotel tech architecture.  From Traditional PMS Architecture to Leading-Edge Microservice Architecture Over

Why Microservice Hotel PMS Architecture is the Future2024-11-19T10:40:10+01:00

Late Check-In Hotel Guide: Key Strategies for Hoteliers

2024-11-05T13:56:25+01:00

A late check-in hotel offers short-term accommodation, with the option for guests to arrive later than the standard check-in time. These hotels need to develop robust policies and strategies around the check-in process. Late check-ins are important because guests want flexibility. The option to check in at a time that suits them can make a positive first impression, while late

Late Check-In Hotel Guide: Key Strategies for Hoteliers2024-11-05T13:56:25+01:00

Choosing the Right Hotel Property Management System Through the RFP Process

2024-10-21T13:01:51+02:00

When selecting a Property Management System (PMS) for your hotel, the Request for Proposal (RFP) process is crucial for making an informed decision. Through a well-structured RFP, you can ensure a comprehensive evaluation of potential vendors, leading to a successful PMS implementation that aligns with your hotel's needs. This article explores what an RFP is, its importance, and structure. What

Choosing the Right Hotel Property Management System Through the RFP Process2024-10-21T13:01:51+02:00

Overbooking Done Right: How to Fill Rooms Without Upsetting Guests

2024-10-21T18:51:30+02:00

Imagine you're at the front desk, midway through a busy day, when you suddenly realize you’re overbooked. Guests are still pouring in, but you know—awkward conversations and unhappy faces await you. But overbooking doesn’t have to be chaotic. When done strategically, it can increase occupancy and revenue. This article will show you how to master overbooking and turn a stressful

Overbooking Done Right: How to Fill Rooms Without Upsetting Guests2024-10-21T18:51:30+02:00

Beyond Revenue: How Smart Upsell Solutions Improve Hotel Efficiency

2024-10-21T13:10:46+02:00

Upsell solutions offer more than just extra revenue; they streamline hotel operations by using real-time data to optimize staffing, forecasting, and resource allocation. In this article, you’’ll explore how these technologies can sharpen key processes while delivering personalized experiences, driving improvements in both hotel efficiency and guest satisfaction. Enhancing Guest Engagement and Revenue with Smart Hotel Upsells One of the

Beyond Revenue: How Smart Upsell Solutions Improve Hotel Efficiency2024-10-21T13:10:46+02:00

9 Tips to Structure Your Pre-Arrival Communication

2024-10-08T19:22:20+02:00

As a hotelier, it is important to prioritize pre-arrival communication with your guests. This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you. Why Is Pre-Arrival Communication Important for Hotels? Pre-arrival communication is all about creating a positive first impression and setting

9 Tips to Structure Your Pre-Arrival Communication2024-10-08T19:22:20+02:00

How to Communicate Your Front Desk Upselling Deals Effectively

2024-10-08T19:28:05+02:00

Few hoteliers use front desk upselling to the max. Not only do the front desk employees need to stay up to speed with all the upselling deals, but they also need to be comfortable using essential communication skills and marketing techniques. In short, to get it right, you need to read each situation correctly and change your language accordingly. In

How to Communicate Your Front Desk Upselling Deals Effectively2024-10-08T19:28:05+02:00

Greeting and Welcoming Guests: How to Make a Great First Impression

2024-11-02T13:51:41+01:00

Greeting and welcoming guests includes everything from a verbal introduction to providing a written welcome message. Your greeting may also involve leaving gifts, offering useful information and answering questions. The importance of these initial interactions is difficult to overstate because guests will often make snap judgments based on them. You never get a second chance to make a first impression,

Greeting and Welcoming Guests: How to Make a Great First Impression2024-11-02T13:51:41+01:00

The Digital Concierge: How Technology Helps Hotels Add a Human Touch

2024-09-23T18:23:47+02:00

For modern hotels, balancing digital tools and human interaction is key to delivering exceptional guest experiences. In this article, you’ll explore how automation frees staff to make meaningful connections, while powering personalized offers that drive guest satisfaction and ancillary revenue. You’ll learn how to use technology to boost efficiency, build stronger relationships, and turn every guest interaction into an opportunity

The Digital Concierge: How Technology Helps Hotels Add a Human Touch2024-09-23T18:23:47+02:00

Late Check-Out Hotel Strategies: A Comprehensive Guide for Hoteliers

2024-10-18T17:36:38+02:00

Late check-out hotel strategies are based on allowing guests to extend their stay beyond the standard check-out time. Hotels will often charge guests extra for the option of checking out late. These strategies are important for the guest experience because they add an extra level of convenience. In addition, late check-out can be important for hotels because it provides an

Late Check-Out Hotel Strategies: A Comprehensive Guide for Hoteliers2024-10-18T17:36:38+02:00

The Power of Modern Technology: Future-Proofing Your Hotel for Enhanced Guest Experiences

2024-09-09T21:10:32+02:00

In an industry where guest expectations are continually evolving, the adoption of modern technology is no longer just an option—it's a necessity. For hotels, building a future-proof tech stack is essential to ensure that operations are not only smooth and efficient but also capable of delivering personalized services that create memorable guest experiences. By leveraging technology, hotel staff can focus

The Power of Modern Technology: Future-Proofing Your Hotel for Enhanced Guest Experiences2024-09-09T21:10:32+02:00

Hotel Welcome Message for Guests: How to Write + 5 Free Examples

2024-10-18T17:05:46+02:00

A hotel welcome message for guests is a short message, which serves to greet guests and provide them with important information. These messages can be delivered physically or digitally. Learning to write a high-quality welcome message for guests is important because it helps to shape first impressions of your hotel. The message can also help you to highlight services and

Hotel Welcome Message for Guests: How to Write + 5 Free Examples2024-10-18T17:05:46+02:00

5 Ways Technology Can Enhance the Guest Experience at Your Hotel

2024-07-16T11:29:22+02:00

With 40% of Americans traveling more in 2024 (1), the hospitality industry has seen a significant surge in demand. This uptick in travel presents a golden opportunity for hotels to increase revenue — but to capitalize, they must differentiate themselves in a crowded market. In this article, you’ll learn how hotels can use technology to offer a better guest experience. From

5 Ways Technology Can Enhance the Guest Experience at Your Hotel2024-07-16T11:29:22+02:00

Is AI the Answer to These Common Pain Points in Hospitality?

2024-07-16T10:01:50+02:00

The hospitality industry, defined by its dynamic nature and customer-centric operations, faces complex challenges that range from operational efficiency to enhancing guest experiences. Hotel teams need to excel at repetitive mundane tasks as well as those requiring sublime care and creativity. As technology evolves, artificial intelligence (AI) stands out as a transformative tool, offering solutions that address these challenges while

Is AI the Answer to These Common Pain Points in Hospitality?2024-07-16T10:01:50+02:00

Ancillary Revenue Guide: Optimize Revenue for Your Hotel

2024-10-18T16:47:06+02:00

Ancillary revenue describes earnings that originate from the sale of products or services besides your primary offering. In the case of hotels, this means products and services beyond the sale of hotel rooms. For hotels, ancillary revenue is important because it provides additional income. When ancillary services are of a high standard, a hotel can extract more revenue from each

Ancillary Revenue Guide: Optimize Revenue for Your Hotel2024-10-18T16:47:06+02:00

How to Write a Hotel Welcome Letter for Guests + 8 Free Templates

2024-10-18T16:19:25+02:00

A hotel welcome letter is a message that guests receive upon arrival at the property. The letter may be placed in the room before the guest's arrival, sent to their room after arrival, or delivered via email or SMS. Creating a high-quality hotel welcome letter is important, because it sets the tone for the stay and allows your hotel to

How to Write a Hotel Welcome Letter for Guests + 8 Free Templates2024-10-18T16:19:25+02:00

How Integrated Payments Elevate Hotel Revenue and Efficiency

2024-06-17T15:42:24+02:00

For hoteliers, making payments effortless and secure is essential to maintaining a positive guest experience and operational efficiency. Integrated payment solutions connect your payment gateway to your other hospitality software, providing a frictionless transaction experience that helps hotels boost revenue and streamline operations. Integrated Vs. Non-Integrated Payment Solutions The differences between using an integrated payment solution and a non-integrated one

How Integrated Payments Elevate Hotel Revenue and Efficiency2024-06-17T15:42:24+02:00

Early Check-in Hotels: Optimize the Guest Experience & Hotel Revenue

2024-10-18T16:45:52+02:00

Early check-in hotels are properties that allow guests to check in before the conventional time of between 2:00pm and 4:00pm. This may mean offering earlier check-ins, offering 24/7 check-ins, or offering self-check-ins. Providing options for early check-ins can be especially important for hotels receiving lots of international guests, as many flights land early in the morning. Early check-ins can optimize

Early Check-in Hotels: Optimize the Guest Experience & Hotel Revenue2024-10-18T16:45:52+02:00
Go to Top