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Is Conversational AI a Good Fit for Guest Communications?

2024-12-20T15:07:01+01:00

The power of Artificial Intelligence (AI) has been making waves in the hospitality industry. Considering rapid developments in AI-based hotel tech solutions, rising expectations of tech-savvy travelers, and challenges the industry faces, let’s explore the fit of conversational AI in guest communications, as well as its role and benefits. Beyond the Hype: Sophistication of Conversational AI Before exploring the answer

Is Conversational AI a Good Fit for Guest Communications?2024-12-20T15:07:01+01:00

5 Hotel Management Software Solutions Every Hotel Needs

2024-06-04T21:58:16+02:00

For hotel owners, revenue management is incredibly important. It involves selling the right room at the right time and price to the right customer via the right distribution channel to maximize business results. To assist with this, many hotels use hotel management software packages. In this article, you will find the five most important software solutions within the hospitality industry.

5 Hotel Management Software Solutions Every Hotel Needs2024-06-04T21:58:16+02:00

5 Essential Tips to Choose the right Property Management System

2024-06-04T21:56:45+02:00

For those in the hospitality industry trying to run a successful hotel, a robust revenue management strategy is of the utmost importance, and a property management system (PMS) can assist greatly. In this article, you will find the uses of a property management system and read five tips to help you select the right one. Table of Contents: What Is

5 Essential Tips to Choose the right Property Management System2024-06-04T21:56:45+02:00

Housekeeping Technology; The Latest Tech used in Hotel Housekeeping

2024-12-19T08:57:35+01:00

Housekeeping technology is important in hotels because it can assist the housekeeping department with its core tasks while allowing the team to improve efficiency and track and report progress. In this article, you can learn about the latest technology used in the hotel housekeeping field. Table of Contents: What is the Hotel Industry? What is the Housekeeping Department? The Importance

Housekeeping Technology; The Latest Tech used in Hotel Housekeeping2024-12-19T08:57:35+01:00

Front Office Technology: The Latest Tech for the Reception in 2024

2024-06-07T13:10:17+02:00

Front office technology has seen significant development in recent years. Driven in part by the rise of COVID-19 and technological changes, these changes mean that today's front desk is different from the traditional reception office of the past. In this article, you'll learn about exciting developments in front-office technology and what they mean for your business. Table of Contents: What

Front Office Technology: The Latest Tech for the Reception in 20242024-06-07T13:10:17+02:00

Samsung Hospitality TV: Main Benefits, Key Features and More

2024-10-18T17:34:25+02:00

A Samsung hospitality TV is a television set specifically designed for use by hotels and similar businesses. It will provide features that allow the TV to serve as a great in-room entertainment option for guests. Investing in a specialized hospitality TV is important because demands in the industry are very different from demands in domestic settings. Samsung's offerings support centralized

Samsung Hospitality TV: Main Benefits, Key Features and More2024-10-18T17:34:25+02:00

Learn How Breakfast Service Can Be a Profit Center for Your Hotel

2025-02-23T11:54:02+01:00

OTAs show "breakfast included" as a primary search filter for hotel guests. It's not surprising that guests want to maximize their time and energy by enjoying breakfast within the hotel. It's one less decision they need to make. In this article, you'll see how thinking of breakfast as a profit center – setting, food, service, environment – impacts your hotel's

Learn How Breakfast Service Can Be a Profit Center for Your Hotel2025-02-23T11:54:02+01:00

Embracing Hybrid Hospitality: A Blueprint for Boosting Hotel Revenue

2023-12-29T16:31:03+01:00

In the ever-evolving landscape of the hospitality industry, it can feel hard to stay ahead of the curve – or even in the middle of it. However, changing habits, attitudes, and trends send a clear message: the status quo is no longer sufficient to meet the complex needs of modern guests. The solution? Embrace a flexible tech stack and adopt

Embracing Hybrid Hospitality: A Blueprint for Boosting Hotel Revenue2023-12-29T16:31:03+01:00

A Comprehensive Overview of All Hotel Positions

2024-06-06T13:18:58+02:00

Hotels offer a number of different career paths, thanks to the sheer range of hotel positions that exist. In order to find the best job for your skills, qualifications, and preferences, it is beneficial to have a rounded understanding of these different roles. In this article, you will find a comprehensive overview of the positions within a typical hotel. Table

A Comprehensive Overview of All Hotel Positions2024-06-06T13:18:58+02:00

Hotel Departments: Learn About All the 7 Sections of a Hotel

2024-06-07T13:35:06+02:00

Hotel departments are the different sections that make up a hotel or resort business. A hotel is a complex system, requiring several departments to function and work together to create a cohesive whole. In this article, you'll learn all about the different departments required to run a hotel, from the front desk to accounts and credits. Table of Contents: What

Hotel Departments: Learn About All the 7 Sections of a Hotel2024-06-07T13:35:06+02:00

Front Office Department in Hotel: Everything You Need to Know

2024-06-07T13:39:37+02:00

The front office department in a hotel is at the core of the entire operation. The primary functions of the front office include reservations, checking in and out, handling of financial transactions (such as settling accounts or providing currency exchange), fielding customer inquiries, arranging guest services, and more. In this article, you'll learn everything about the nerve center of a

Front Office Department in Hotel: Everything You Need to Know2024-06-07T13:39:37+02:00

Hotel Front Office: Learn About Tasks, Responsibilities, Roles & More

2024-05-30T13:59:42+02:00

Front office hotel staff are among the most important employees in any modern property, as they are guests' regular contact points. In this article, you will learn about the front office department, its definition, the key tasks and responsibilities, and how technology can help the department. Table of Contents: What is the Front Office Department in a Hotel? The Importance

Hotel Front Office: Learn About Tasks, Responsibilities, Roles & More2024-05-30T13:59:42+02:00

Housekeeping Job Description: Key Duties and Skills Required

2024-10-18T16:16:19+02:00

Housekeeping jobs are some of the most vital positions within any business in the hotel industry, but there is sometimes some confusion about what these jobs entail and the skills needed. In this article, you will be able to read a detailed housekeeping job description so that you understand the role itself and the qualities required for success. Table of

Housekeeping Job Description: Key Duties and Skills Required2024-10-18T16:16:19+02:00

Facing Automation Fears: A Perspective for Hoteliers

2023-12-06T10:54:40+01:00

For some, advancements in automation bring a profound sense of dread. Worrying about the big-picture societal challenges that may come with the widespread adoption of new, advanced generative AI tools is understandable. But instead of fretting about whatever dystopian worst-case scenario automation may bring, it's time to take a step back for perspective and think of how automation may apply

Facing Automation Fears: A Perspective for Hoteliers2023-12-06T10:54:40+01:00

Hospitality Recruitment: Learn How to Recruit the Best Employees!

2024-10-18T16:10:34+02:00

A good hospitality recruitment strategy is at the very core of all success stories within the industry. Hospitality businesses want the best staff in place to provide great service, respond to customer needs, and make experiences positive and memorable. In this article, you can learn how to put the right processes in place, so you always attract the best applicants,

Hospitality Recruitment: Learn How to Recruit the Best Employees!2024-10-18T16:10:34+02:00

Food Ordering System: How to Choose the Best One for Your Property?

2024-06-01T13:37:32+02:00

A food ordering system is a system that allows a restaurant or similar business to accept, process, and manage orders for food from customers. In this article, you will be able to explore some common systems and understand the benefits of having a high-quality system in place for your business. Table of Contents: What is the Restaurant Industry? What is

Food Ordering System: How to Choose the Best One for Your Property?2024-06-01T13:37:32+02:00

Hotel Concierge: Learn About Guest Services Representatives of a Hotel

2024-06-01T15:35:16+02:00

A hotel concierge is a specialist customer service representative tasked with receiving guests, responding to guest needs, and helping to provide a pleasant all-around guest experience. In this article, you can learn more about a hotel concierge, what the role entails, and why these guest service reps are so valuable. Table of Contents: The Hotel Industry Explained What is a

Hotel Concierge: Learn About Guest Services Representatives of a Hotel2024-06-01T15:35:16+02:00

The Role of Hotel Reception Staff on Revenue Management

2025-02-23T11:54:11+01:00

Your hotel can do everything right, but if your customers aren’t happy, that can lead to a loss of revenue. Why? Unhappy customers leave negative reviews, and that affects future bookings. The Importance of a Positive Hotel Reputation Recently, while browsing some online property reviews, one stood out. "... we were disappointed by the lack of clarity of the reception

The Role of Hotel Reception Staff on Revenue Management2025-02-23T11:54:11+01:00
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