Hotel Guest Communications & Experience

5 Reasons Your Hotel Needs a Multi-Channel Communication Strategy

Revfine.com2024-11-19T10:40:30+01:00

Understanding guests’ communication preferences and engaging on their terms is the key to elevating your hotel’s upselling strategy. From email and SMS to front desk conversations, learn how a multi-channel approach and data-driven technology can improve guest satisfaction, increase revenue, and create memorable experiences that set your hotel apart. Engage Guests on Their Terms: The Key to Effective Upselling A

5 Reasons Your Hotel Needs a Multi-Channel Communication StrategyRevfine.com2024-11-19T10:40:30+01:00

Integrating Sustainability Practices into Hotel Marketing Strategies

Suzanne2024-11-07T09:46:00+01:00

Question for Our Hotel Marketing Expert Panel How can sustainability practices be integrated into hotel marketing strategies to appeal to the growing eco-conscious consumer base? What are the common challenges? (Question by Michael J. Goldrich) Our Marketing Expert Panel Michael J. Goldrich - Founder & Chief Advisor, Vivander Moriya Rockman - Chief of

Integrating Sustainability Practices into Hotel Marketing StrategiesSuzanne2024-11-07T09:46:00+01:00

From Scrolling to Booking: How Social Media is Reshaping the Modern Traveler’s Journey

Revfine.com2024-11-05T13:54:23+01:00

In an era where digital connectivity defines our daily lives, the hospitality industry continues to evolve at the intersection of tradition and innovation. The influence of social media on travel planning and hotel booking has only intensified in recent years, fundamentally altering the traveler's journey. This shift has reshaped the booking funnel, making it more dynamic, interactive and influenced by

From Scrolling to Booking: How Social Media is Reshaping the Modern Traveler’s JourneyRevfine.com2024-11-05T13:54:23+01:00

5 Marketing Campaigns to Reengage Your Past Guests

Revfine.com2024-11-05T13:55:18+01:00

Studies show that 64% of loyalty members are business travelers, and these loyal guests contribute a significant portion of hotel revenue, ranging from 30% to 60%. Despite the numbers, many hotels are still focusing only on attracting new guests and creating new bookings, when the truth is that re-engaging past guests is an essential strategy to maintain a steady stream

5 Marketing Campaigns to Reengage Your Past GuestsRevfine.com2024-11-05T13:55:18+01:00

9 Tips to Structure Your Pre-Arrival Communication

Revfine.com2024-10-08T19:22:20+02:00

As a hotelier, it is important to prioritize pre-arrival communication with your guests. This is the time when you can set the tone for their entire stay, ensuring that they feel welcome and valued from the moment they book with you. Why Is Pre-Arrival Communication Important for Hotels? Pre-arrival communication is all about creating a positive first impression and setting

9 Tips to Structure Your Pre-Arrival CommunicationRevfine.com2024-10-08T19:22:20+02:00

Greeting and Welcoming Guests: How to Make a Great First Impression

Martijn Barten2024-11-02T13:51:41+01:00

Greeting and welcoming guests includes everything from a verbal introduction to providing a written welcome message. Your greeting may also involve leaving gifts, offering useful information and answering questions. The importance of these initial interactions is difficult to overstate because guests will often make snap judgments based on them. You never get a second chance to make a first impression,

Greeting and Welcoming Guests: How to Make a Great First ImpressionMartijn Barten2024-11-02T13:51:41+01:00

Hotel Welcome Message for Guests: How to Write + 5 Free Examples

Martijn Barten2024-10-18T17:05:46+02:00

A hotel welcome message for guests is a short message, which serves to greet guests and provide them with important information. These messages can be delivered physically or digitally. Learning to write a high-quality welcome message for guests is important because it helps to shape first impressions of your hotel. The message can also help you to highlight services and

Hotel Welcome Message for Guests: How to Write + 5 Free ExamplesMartijn Barten2024-10-18T17:05:46+02:00

5 Ways Technology Can Enhance the Guest Experience at Your Hotel

Revfine.com2024-07-16T11:29:22+02:00

With 40% of Americans traveling more in 2024 (1), the hospitality industry has seen a significant surge in demand. This uptick in travel presents a golden opportunity for hotels to increase revenue — but to capitalize, they must differentiate themselves in a crowded market. In this article, you’ll learn how hotels can use technology to offer a better guest experience. From

5 Ways Technology Can Enhance the Guest Experience at Your HotelRevfine.com2024-07-16T11:29:22+02:00

Is AI the Answer to These Common Pain Points in Hospitality?

Revfine.com2024-07-16T10:01:50+02:00

The hospitality industry, defined by its dynamic nature and customer-centric operations, faces complex challenges that range from operational efficiency to enhancing guest experiences. Hotel teams need to excel at repetitive mundane tasks as well as those requiring sublime care and creativity. As technology evolves, artificial intelligence (AI) stands out as a transformative tool, offering solutions that address these challenges while

Is AI the Answer to These Common Pain Points in Hospitality?Revfine.com2024-07-16T10:01:50+02:00

How to Write a Hotel Welcome Letter for Guests + 8 Free Templates

Martijn Barten2024-10-18T16:19:25+02:00

A hotel welcome letter is a message that guests receive upon arrival at the property. The letter may be placed in the room before the guest's arrival, sent to their room after arrival, or delivered via email or SMS. Creating a high-quality hotel welcome letter is important, because it sets the tone for the stay and allows your hotel to

How to Write a Hotel Welcome Letter for Guests + 8 Free TemplatesMartijn Barten2024-10-18T16:19:25+02:00

Early Check-in Hotels: Optimize the Guest Experience & Hotel Revenue

Martijn Barten2024-10-18T16:45:52+02:00

Early check-in hotels are properties that allow guests to check in before the conventional time of between 2:00pm and 4:00pm. This may mean offering earlier check-ins, offering 24/7 check-ins, or offering self-check-ins. Providing options for early check-ins can be especially important for hotels receiving lots of international guests, as many flights land early in the morning. Early check-ins can optimize

Early Check-in Hotels: Optimize the Guest Experience & Hotel RevenueMartijn Barten2024-10-18T16:45:52+02:00

5 Touchpoints You Can Automate to Save Time in Your Hotel

Revfine.com2024-04-22T11:30:06+02:00

In the fast-paced world of hospitality, hoteliers often find themselves juggling multiple responsibilities. One way to streamline marketing efforts and improve overall efficiency is by automating some of your touchpoints with guests. The good news is that this is not difficult to do. By setting up intelligent triggers that automate specific actions, hotel managers, front desk, or marketing teams can

5 Touchpoints You Can Automate to Save Time in Your HotelRevfine.com2024-04-22T11:30:06+02:00

6 Tips to Fix Your Hotel’s Email Marketing and Increase Conversions

Revfine.com2024-04-10T12:00:42+02:00

When exploring the landscape of digital marketing for hotels, we see many new emerging trends, such as AI, Automation, social media, influencer marketing, and more. Many may wonder, "Is email marketing still relevant for hotels?" And the answer is an assured yes. Why Email Marketing for Your Property? Even with all the new tech tools and marketing options available, email

6 Tips to Fix Your Hotel’s Email Marketing and Increase ConversionsRevfine.com2024-04-10T12:00:42+02:00

8 Ways to Improve Customer Experience in the Travel Industry

Martijn Barten2024-05-31T13:17:16+02:00

Hotels, airlines, car rental companies, and others in the travel industry prioritize the customer experience as one of the most effective competitive differentiators. Indeed, companies that deliver in this area are more likely to generate customer loyalty and build positive reputations. In this article, you will find eight of the most effective ways for those in the tourism industry to

8 Ways to Improve Customer Experience in the Travel IndustryMartijn Barten2024-05-31T13:17:16+02:00

Guest Communications: Gold Standards, Key Challenges, and the AI

Revfine.com2024-04-10T12:20:44+02:00

Time and effort going into answering guest queries should not be underestimated. How to optimize the process to benefit your guests and your staff? This article explores how hotel tech solutions powered by artificial intelligence (AI) can help you do that. Still, first, it outlines the reasons behind the high volume of guest questions, the value of achieving the gold

Guest Communications: Gold Standards, Key Challenges, and the AIRevfine.com2024-04-10T12:20:44+02:00

The 7 Star Hotel: Learn Everything About Seven Star Hotels

Martijn Barten2024-06-25T10:52:51+02:00

Just what is a seven-star hotel? These luxurious and grandiose establishments strive for a place above and beyond even the notable luxury of a five-star rating. Seven-star hotels aim for levels of sumptuousness and extravagance that most luxury hotels can only dream of. In this article, you'll learn what makes a seven-star hotel and discover some examples. Table of Contents:

The 7 Star Hotel: Learn Everything About Seven Star HotelsMartijn Barten2024-06-25T10:52:51+02:00

5 Ways Personalization Marketing Can Benefit the Hospitality Industry

Martijn Barten2024-06-25T12:18:28+02:00

For hotel owners and others operating in the hospitality industry, finding ways to stand out from rivals and appeal to potential customers is essential. One of the best ways to do this is to deliver more tailored, individual marketing messages. In this article, you will learn more about how to achieve this through personalization marketing and learn about how this

5 Ways Personalization Marketing Can Benefit the Hospitality IndustryMartijn Barten2024-06-25T12:18:28+02:00

Learn How Breakfast Service Can Be a Profit Center for Your Hotel

Revfine.com2024-04-02T13:04:21+02:00

OTAs show "breakfast included" as a primary search filter for hotel guests. It's not surprising that guests want to maximize their time and energy by enjoying breakfast within the hotel. It's one less decision they need to make. In this article, you'll see how thinking of breakfast as a profit center – setting, food, service, environment – impacts your hotel's

Learn How Breakfast Service Can Be a Profit Center for Your HotelRevfine.com2024-04-02T13:04:21+02:00

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