Hotel Guest Communications & Experience

Harnessing the Power of Generative AI in Guest Communications

Revfine.com2023-12-29T16:31:16+01:00

The industry’s adoption of Artificial Intelligence (AI) keeps pushing the boundaries of personalization and efficiency of guest communications. The emergence of generative AI models, like ChatGPT, is yet another revolution in that area. While it enhances the already existing benefits of platforms and tools powered by conversational AI, it also poses some challenges hoteliers need to consider before deciding on

Harnessing the Power of Generative AI in Guest CommunicationsRevfine.com2023-12-29T16:31:16+01:00

Hotel Breakfast: Types, Overview & Tips to Impress Your Guests

Martijn Barten2024-06-07T13:37:43+02:00

Hotel breakfasts are a great way for guests to start the day and help your hotel stand out from the crowd. A delicious breakfast with varied options can create a good impression that will stay with your visitors. This article gives you an overview of hotel breakfast possibilities and how to exceed your guests' expectations. Table of Contents: What Is

Hotel Breakfast: Types, Overview & Tips to Impress Your GuestsMartijn Barten2024-06-07T13:37:43+02:00

The Benefits of Offering Multiple Payment Methods at Your Hotel

Revfine.com2023-12-20T17:28:58+01:00

The world of hotel payments is everchanging. New payment methods are constantly being introduced into the market, from cash and bank transfers to credit cards and digital wallets. To satisfy guest expectations and encourage direct bookings, lodging operators must stay on top of emerging trends and offer the latest payment methods. The Importance of a Seamless Payment Experience In addition

The Benefits of Offering Multiple Payment Methods at Your HotelRevfine.com2023-12-20T17:28:58+01:00

What Practices Make a Hotel Booking Process Effective?

Anele2023-12-20T17:31:30+01:00

Question for Our Hotel Marketing Expert Panel What Practices Make a Hotel Booking Process Effective? (Question by Thomas Dieben) Our Marketing Expert Panel Thomas Dieben - Founder, Becurious Tamie Matthews - Revenue, Sales & Marketing Consultant, RevenYou Jacopo Focaroli - CEO & Founder, The Host Kaylie Holley - Hospitality and Tourism Marketing Professional

What Practices Make a Hotel Booking Process Effective?Anele2023-12-20T17:31:30+01:00

What Tech Trends Are Impacting Revenue and Guest Experiences In 2023?

Anele2023-12-20T17:20:18+01:00

Question for Our Revenue Management Expert Panel: What Tech Trends Are Impacting Revenue and Guest Experiences In 2023? Our Revenue Management Expert Panel Chaya Kowal - Cluster Director Of Revenue Management, Potato Head Family Diego Fernández Pérez De Ponga - Director of Revenue Management, Palladium Hotel Group Pablo Torres - Director, TEDUKA &

What Tech Trends Are Impacting Revenue and Guest Experiences In 2023?Anele2023-12-20T17:20:18+01:00

Top 3 Goals for Independent Properties and Strategies for Success

Revfine.com2023-12-20T17:33:29+01:00

They say after the storm comes a calm. However, the storm has yet to pass in the hospitality industry. While seeing the light again is possible, the industry still navigates in turbulent waters. Why? With a fierce competition of over 17.5 million guestrooms in 187,000 hotels (1) worldwide, independent hotels know they have to compete for their share of business

Top 3 Goals for Independent Properties and Strategies for SuccessRevfine.com2023-12-20T17:33:29+01:00

The Rise of Experience-Based Travel and How Hotels Can Prepare

Revfine.com2023-12-20T17:20:45+01:00

Traditionally, lodging properties spent much time and money implementing new amenities like fancy equipment or special devices to attract travelers. Many of these amenities were fads and ended up cluttering rooms or lying forgotten in storage. Since the pandemic, traveler priorities have shifted from one-off amenities to experience-driven travel. What Does This Mean for Lodging Operators? With this shift, hoteliers

The Rise of Experience-Based Travel and How Hotels Can PrepareRevfine.com2023-12-20T17:20:45+01:00

Unlocking the Power of Personalization in Hotel Marketing

Revfine.com2024-04-10T12:39:56+02:00

Personalization is all around us. You can completely print your cat’s face on M&M’s and customize name-brand sneakers. Your smart speaker recognizes your voice, and your streaming services offer recommendations based on the genres and artists you love. In this article, you’ll learn how to deepen your engagement, increase conversion rates, grow loyalty, and drive more sales and revenue with

Unlocking the Power of Personalization in Hotel MarketingRevfine.com2024-04-10T12:39:56+02:00

6 Hotel Mistakes That Destroy Your Guest Experience

Revfine.com2023-12-20T17:21:00+01:00

The guest experience continues to be one of the main concerns for hoteliers. How do you improve it when the guests’ expectations are constantly changing? In this article, you’ll find six tips to avoid common mistakes that can destroy your guest experience. Guest Needs Are Constantly Evolving The times when all that cared was the location and good service are

6 Hotel Mistakes That Destroy Your Guest ExperienceRevfine.com2023-12-20T17:21:00+01:00

Hotel Packages: Tips to Optimize the Use of Hotel Package Deals

Martijn Barten2024-06-01T15:30:21+02:00

Hotel packages are helpful for hotels and their guests because they bundle a hotel room with other products or services that may interest them. For hotels, this provides upselling potential, while for guests, it means an improved guest experience and, often, greater value for money. In this article, you can learn about how hotel packages work, the different types of

Hotel Packages: Tips to Optimize the Use of Hotel Package DealsMartijn Barten2024-06-01T15:30:21+02:00

Which Matters Most for Winning Guests – Price or Loyalty?

Revfine.com2023-12-20T17:56:25+01:00

Regardless of who you are, competition in the hospitality industry is increasingly fierce, and winning new customers is a major challenge even for experienced hoteliers. So, what makes the most significant difference in getting guests to stay at your hotel versus the one down the street? Is it price? Is it the chance to benefit from a personalized loyalty program?

Which Matters Most for Winning Guests – Price or Loyalty?Revfine.com2023-12-20T17:56:25+01:00

6 Ways Hoteliers Can Offer a Personalized Digital Guest Experience

Revfine.com2024-04-10T12:45:13+02:00

Travelers looking to book their holidays spend countless hours researching locations, transportation methods, itineraries, and accommodation options. Especially when booking a hotel, they're faced with a large variety of choices—and they will choose the one they resonate with best. You need to differentiate yourself from the crowd and ensure you are the top choice for your target audience. And for

6 Ways Hoteliers Can Offer a Personalized Digital Guest ExperienceRevfine.com2024-04-10T12:45:13+02:00

Top 10 Ways To Use F&B Data To Improve Guest Experience

Revfine.com2024-04-10T12:46:29+02:00

Hoteliers and restaurateurs are constantly looking for ways to improve their guest experiences. Why? They want to provide guests with a memorable dining experience, and they want to ensure that they get repeat visitors. And guess what? The F&B data they've automatically collected from their POS system or advanced reservation platform is key in improving customer service and the overall

Top 10 Ways To Use F&B Data To Improve Guest ExperienceRevfine.com2024-04-10T12:46:29+02:00

4 Guest Messaging Trends Every Hotelier Should be Aware of

Revfine.com2023-12-20T17:58:10+01:00

Traveler expectations are changing rapidly as digital and contactless forms of communication become more popular across the hospitality industry. Today's travelers expect to be able to check into their flights through mobile apps, buy train tickets online, and communicate with their accommodation providers through text. Read on to learn more about emerging trends related to guest messaging that are sure

4 Guest Messaging Trends Every Hotelier Should be Aware ofRevfine.com2023-12-20T17:58:10+01:00

5-Star Hotel: Overview and Features of Five-Star Hotels

Martijn Barten2024-06-07T13:56:38+02:00

A 5-star hotel is an establishment tailored to very discerning guests. To obtain a five-star designation, a hotel must offer lavish accommodations and many different amenities -- gyms, spas, gourmet restaurants, and more. Five-star hotels also provide a very high standard of service, personalized to each guest's specific needs. In this article, you'll learn what makes a five-star hotel. Table

5-Star Hotel: Overview and Features of Five-Star HotelsMartijn Barten2024-06-07T13:56:38+02:00

Does Contactless Check-In Improve the Guest Experience?

Suzanne2023-12-20T17:23:12+01:00

Question for Our Hotel Marketing Expert Panel Does contactless check-in improve the guest experience or not? What are the potential pitfalls? Would you consider it essential for hotels / accommodation providers? Our Marketing Expert Panel Sarah Dandashy - Travel & Hospitality Expert, Ask A Concierge Adele Gutman - Culture and Guest Experience Expert,

Does Contactless Check-In Improve the Guest Experience?Suzanne2023-12-20T17:23:12+01:00

Pricing Personalization & the Future of Hospitality

Revfine.com2023-12-20T18:02:25+01:00

Pricing personalization allows hotels to move towards total profit optimization by combining the power of the guest profiles in your CRM with revenue management forecasting to deliver the right price to the right guest at the right time during the guest journey. Guests Have Increased Expectations for Personalization Personalization is an evolving topic within the hospitality industry, from technology and

Pricing Personalization & the Future of HospitalityRevfine.com2023-12-20T18:02:25+01:00

9 Effective Ways to Improve The Guest Experience

Revfine.com2024-04-10T12:56:55+02:00

Guest experience is everything. It's what ensures that your hotel will be remembered and a big part of whether a guest will return to stay with you again. You don't need to move mountains or even free up a large budget. The good news is that there are some really effective ways to enhance the experience that your guests have

9 Effective Ways to Improve The Guest ExperienceRevfine.com2024-04-10T12:56:55+02:00

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