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Upsell

5 Reasons Your Hotel Needs a Multi-Channel Communication Strategy

2024-11-19T10:40:30+01:00

Understanding guests’ communication preferences and engaging on their terms is the key to elevating your hotel’s upselling strategy. From email and SMS to front desk conversations, learn how a multi-channel approach and data-driven technology can improve guest satisfaction, increase revenue, and create memorable experiences that set your hotel apart. Engage Guests on Their Terms: The Key to Effective Upselling A

5 Reasons Your Hotel Needs a Multi-Channel Communication Strategy2024-11-19T10:40:30+01:00

Late Check-In Hotel Guide: Key Strategies for Hoteliers

2024-11-05T13:56:25+01:00

A late check-in hotel offers short-term accommodation, with the option for guests to arrive later than the standard check-in time. These hotels need to develop robust policies and strategies around the check-in process. Late check-ins are important because guests want flexibility. The option to check in at a time that suits them can make a positive first impression, while late

Late Check-In Hotel Guide: Key Strategies for Hoteliers2024-11-05T13:56:25+01:00

Interview with Pablo Torres, Hospitality Consultant

2024-10-28T10:47:50+01:00

In this article, we interview Pablo Torres, a hospitality management expert specializing in revenue optimization and guest experience. With over 20 years in the industry, Pablo develops innovative strategies that drive ancillary revenue and operational efficiency. He is also a consultant, educator, and LinkedIn Top Voice, recently launching his new book Mastering Hospitality Ancillary Revenue.

Interview with Pablo Torres, Hospitality Consultant2024-10-28T10:47:50+01:00

Beyond Revenue: How Smart Upsell Solutions Improve Hotel Efficiency

2024-10-21T13:10:46+02:00

Upsell solutions offer more than just extra revenue; they streamline hotel operations by using real-time data to optimize staffing, forecasting, and resource allocation. In this article, you’’ll explore how these technologies can sharpen key processes while delivering personalized experiences, driving improvements in both hotel efficiency and guest satisfaction. Enhancing Guest Engagement and Revenue with Smart Hotel Upsells One of the

Beyond Revenue: How Smart Upsell Solutions Improve Hotel Efficiency2024-10-21T13:10:46+02:00

How to Communicate Your Front Desk Upselling Deals Effectively

2024-10-08T19:28:05+02:00

Few hoteliers use front desk upselling to the max. Not only do the front desk employees need to stay up to speed with all the upselling deals, but they also need to be comfortable using essential communication skills and marketing techniques. In short, to get it right, you need to read each situation correctly and change your language accordingly. In

How to Communicate Your Front Desk Upselling Deals Effectively2024-10-08T19:28:05+02:00

The Digital Concierge: How Technology Helps Hotels Add a Human Touch

2024-09-23T18:23:47+02:00

For modern hotels, balancing digital tools and human interaction is key to delivering exceptional guest experiences. In this article, you’ll explore how automation frees staff to make meaningful connections, while powering personalized offers that drive guest satisfaction and ancillary revenue. You’ll learn how to use technology to boost efficiency, build stronger relationships, and turn every guest interaction into an opportunity

The Digital Concierge: How Technology Helps Hotels Add a Human Touch2024-09-23T18:23:47+02:00

Late Check-Out Hotel Strategies: A Comprehensive Guide for Hoteliers

2024-10-18T17:36:38+02:00

Late check-out hotel strategies are based on allowing guests to extend their stay beyond the standard check-out time. Hotels will often charge guests extra for the option of checking out late. These strategies are important for the guest experience because they add an extra level of convenience. In addition, late check-out can be important for hotels because it provides an

Late Check-Out Hotel Strategies: A Comprehensive Guide for Hoteliers2024-10-18T17:36:38+02:00

Loyal Guests: Unlocking Revenue with Loyalty Programs and Ancillaries

2024-09-17T12:43:29+02:00

Studies show that loyalty program members aren’t just frequent travelers; they’re also highly engaged customers who are willing to spend on additional services to enhance their experience. In this article, you'll learn how hotels can expand their loyalty programs and integrate ancillary products and services to maximize loyalty, boost revenue, and drive long-term growth. Loyalty Programs Drive Hotel Revenue Growth

Loyal Guests: Unlocking Revenue with Loyalty Programs and Ancillaries2024-09-17T12:43:29+02:00

How to Maximize Hotel Revenue by Applying Open Pricing to Upselling

2024-09-09T16:14:34+02:00

You probably already know that adjusting your room rates based on demand fluctuations can boost your revenue. But have you ever thought of applying this approach to upselling? And what about taking things yet another step further and using the principles of open pricing on upselling as well? Keep reading to discover how these techniques can take your revenue strategy

How to Maximize Hotel Revenue by Applying Open Pricing to Upselling2024-09-09T16:14:34+02:00

5 Ways Technology Can Enhance the Guest Experience at Your Hotel

2024-07-16T11:29:22+02:00

With 40% of Americans traveling more in 2024 (1), the hospitality industry has seen a significant surge in demand. This uptick in travel presents a golden opportunity for hotels to increase revenue — but to capitalize, they must differentiate themselves in a crowded market. In this article, you’ll learn how hotels can use technology to offer a better guest experience. From

5 Ways Technology Can Enhance the Guest Experience at Your Hotel2024-07-16T11:29:22+02:00

Ancillary Revenue Guide: Optimize Revenue for Your Hotel

2024-10-18T16:47:06+02:00

Ancillary revenue describes earnings that originate from the sale of products or services besides your primary offering. In the case of hotels, this means products and services beyond the sale of hotel rooms. For hotels, ancillary revenue is important because it provides additional income. When ancillary services are of a high standard, a hotel can extract more revenue from each

Ancillary Revenue Guide: Optimize Revenue for Your Hotel2024-10-18T16:47:06+02:00

Upselling Examples Restaurant: 12 Tips to Increase Your Revenue!

2024-10-18T16:15:13+02:00

There are several upselling examples restaurant owners, managers, and other employees should be aware of, as they allow restaurants to boost key performance metrics like average revenue per customer and increase the overall revenue generated by the business. In this guide, you can learn about 12 of the most important upselling strategies. Table of Contents: What is the Restaurant Industry?

Upselling Examples Restaurant: 12 Tips to Increase Your Revenue!2024-10-18T16:15:13+02:00

Mastering Ancillary Revenue: Key Lessons and Strategies

2023-12-29T16:30:09+01:00

A revenue management strategy is a common practice among hotels. What’s less common is having an ancillary revenue strategy, though. Nevertheless, it’s beneficial for hotels to have one. It’s one of the first steps to unlocking a new, powerful revenue stream and improving the hotel’s positioning and branding while enhancing the guest experience. Here’s a closer look at the other

Mastering Ancillary Revenue: Key Lessons and Strategies2023-12-29T16:30:09+01:00

Hotel Breakfast: Types, Overview & Tips to Impress Your Guests

2024-06-07T13:37:43+02:00

Hotel breakfasts are a great way for guests to start the day and help your hotel stand out from the crowd. A delicious breakfast with varied options can create a good impression that will stay with your visitors. This article gives you an overview of hotel breakfast possibilities and how to exceed your guests' expectations. Table of Contents: What Is

Hotel Breakfast: Types, Overview & Tips to Impress Your Guests2024-06-07T13:37:43+02:00

Hotel Amenities: Meet and Exceed Your Hotel Guests’ Expectations

2024-07-12T12:00:52+02:00

Hotel amenities are the additional items, services and offerings in a hotel, beyond the provision of a guest room. Some of the main examples of amenities in hotels include toiletries, internet access, and a complimentary breakfast. Amenities help to enhance the guest experience, providing comfort, entertainment, support and convenience. They also serve as a major competitive differentiator in the industry,

Hotel Amenities: Meet and Exceed Your Hotel Guests’ Expectations2024-07-12T12:00:52+02:00

How to Use Your (Guest) Data to Increase Revenue?

2023-12-06T12:38:42+01:00

The recent years with a turbulent and unpredictable market have made hoteliers used to dramatic change. Guest booking behavior and previously established travel patterns have been replaced by new ones belonging to a hotelier's daily challenges. New travel trends and changing guest behavior are here to stay; they must act upon them. The Importance of Guest Data If you, as

How to Use Your (Guest) Data to Increase Revenue?2023-12-06T12:38:42+01:00

Hotel Packages: Tips to Optimize the Use of Hotel Package Deals

2024-06-01T15:30:21+02:00

Hotel packages are helpful for hotels and their guests because they bundle a hotel room with other products or services that may interest them. For hotels, this provides upselling potential, while for guests, it means an improved guest experience and, often, greater value for money. In this article, you can learn about how hotel packages work, the different types of

Hotel Packages: Tips to Optimize the Use of Hotel Package Deals2024-06-01T15:30:21+02:00

How To Upsell Throughout the Traveler Journey (+5 Best Practices)

2023-12-06T13:38:53+01:00

Upsells are a simple, straightforward way to drive more revenue, increase engagement, and build customer loyalty. Implementing the right upsell strategy can improve the guest experience and your bottom line. Lodging businesses that leverage the power of upsells can increase guest satisfaction by allowing guests to customize their stay, build customer loyalty through personalized experiences, and mitigate external risks with

How To Upsell Throughout the Traveler Journey (+5 Best Practices)2023-12-06T13:38:53+01:00
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