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Hotel Industry

Hotel Rooming List: Essential Guide for Efficient Guest Management

2025-05-06T10:26:03+02:00

A hotel rooming list is a document which outlines accommodation arrangements for group bookings. It will include names, room assignment details, arrival and check-out dates, special requirements and more. Rooming lists are important for helping hotels to prepare for a group arrival and maintain guest satisfaction. Group bookings may be large and complex and a rooming list can provide clarity

Hotel Rooming List: Essential Guide for Efficient Guest Management2025-05-06T10:26:03+02:00

Hostelworld Inbox: Essential Communication Tool for Hospitality Professionals

2025-05-20T12:29:09+02:00

Hostelworld Inbox is a central hub for managing bookings and communicating with guests via the Hostelworld platform. Hostelworld itself is a global distribution channel for hostels and similar accommodation businesses. For those in the industry, Hostelworld Inbox provides a valuable way to manage bookings made through the platform. It allows you to communicate with guests, set expectations and enhance the

Hostelworld Inbox: Essential Communication Tool for Hospitality Professionals2025-05-20T12:29:09+02:00

Identity Crisis in the European MICE Market

2025-04-18T15:02:31+02:00

Hotels operating in the MICE market have traditionally been obsessed with processes and churning out proposals. But for hoteliers to Find and Grow the MICE segment, first you need to understand data and market trends to define your identity in this sector. Ultimately, knowing the market demand and your clients translates into a stronger kind of success. The Billion-Dollar Opportunity

Identity Crisis in the European MICE Market2025-04-18T15:02:31+02:00

Unleashing Data for Personalized Hotel Stays

2025-04-18T15:03:25+02:00

Hotels are moving from traditional transactional models to relationship-focused approaches, driven by guests’ desire for personalized experiences and seamless interactions. Unleashing data for personalized hotel stays has become the key to unlocking these enhanced guest experiences. Modern technology, especially mobile and cloud-based solutions, facilitates this transformation. Hotel owners, managers, and operators understand that guests’ expectations constantly evolve. Building lasting relationships

Unleashing Data for Personalized Hotel Stays2025-04-18T15:03:25+02:00

Revenue Management Guide: Calculating Costs & Quality Analysis

2025-04-18T15:04:10+02:00

As a hotelier, you know many factors go into your room rates. Three of those factors are your costs, current demand, and your hotel’s online visibility. Revenue management is the science of assessing these and other factors and raising your profitability year after year. This article offers a guide to analyzing your costs and improving your analysis with the goal

Revenue Management Guide: Calculating Costs & Quality Analysis2025-04-18T15:04:10+02:00

Hotel CRM System: The Ultimate Guide to Customer Relationship Management

2025-04-18T15:05:00+02:00

A hotel CRM system is a software solution designed to assist hotels with customer relationships management. It can be used to gather contact information, past customer interactions and guest preferences. By centralizing data, CRM systems make it easier for hotels to access important information about guests. This data can then be used to improve personalization, identify trends and enhance customer

Hotel CRM System: The Ultimate Guide to Customer Relationship Management2025-04-18T15:05:00+02:00

10 Best Hotel Booking Apps to Maximize Revenue and Visibility

2025-04-28T11:22:00+02:00

Hotel booking apps have become a necessity in today's digitally driven market. The apps pose some unique challenges for hoteliers. However, the advantages dwarf these initial speed bumps. Apps make it easier for potential guests to find you and lock in their reservations. Likewise, visibility within the digital ecosystem gives you a significant competitive advantage. The benefits will continue to

10 Best Hotel Booking Apps to Maximize Revenue and Visibility2025-04-28T11:22:00+02:00

Top Revenue Management Trends for Luxury Hospitality in 2025

2025-04-18T15:05:46+02:00

Question for Our Revenue Management Expert Panel:  What are the most important revenue management trends that should be on the radar of the luxury hospitality segment this year? (Question proposed by Pallavi Gaonkar)  Our Revenue Management Expert Panel Pallavi Gaonkar - Director of Revenue, Ayada Maldives Kathryn Baker - COO, TCRM (Total Customized

Top Revenue Management Trends for Luxury Hospitality in 20252025-04-18T15:05:46+02:00

Top Hotel Marketing KPI Recommendations from Hospitality Leaders

2025-04-28T13:26:31+02:00

Question for Our Hotel Marketing Expert Panel Beyond ROAS (Return on Ad Spend), which digital marketing KPIs best help hotels track performance and align with their commercial strategy? (Question proposed by Stephanie Smith) Our Marketing Expert Panel Moriya Rockman - Chief of Marketing, Smiling House Luxury Global Michael J. Goldrich - Founder

Top Hotel Marketing KPI Recommendations from Hospitality Leaders2025-04-28T13:26:31+02:00

Why Context is Everything in Hotel Analytics: Six Real-World Lessons

2025-04-07T14:21:53+02:00

In hotel management, numbers are everywhere: dashboards, reports, presentations. These numbers offer a sense of control and clarity. But numbers on their own don’t tell the full story. Relying on isolated metrics can lead to misguided strategies, missed opportunities, and costly mistakes. It’s the context that brings meaning to the numbers: in addition to the numbers as shown, is there

Why Context is Everything in Hotel Analytics: Six Real-World Lessons2025-04-07T14:21:53+02:00

Broadened Horizons: 3 Ways Revenue Management Tools Can Influence Commercial Success

2025-04-07T14:22:21+02:00

If you think of revenue management tools as solely a means for rolling out dynamic pricing strategies and making the most out of the demand for your property’s room inventory, it’s time to challenge that assumption. While these tried-and-true capabilities are a staple at most hotels, today’s advanced revenue management systems are making great strides in breaking down the barriers

Broadened Horizons: 3 Ways Revenue Management Tools Can Influence Commercial Success2025-04-07T14:22:21+02:00

Hotel Invoice Guide: Essential Tips & Best Practices for Hotel Professionals

2025-04-22T12:58:29+02:00

A hotel invoice is a document presented to guests at the end of their stay, breaking down the charges they have incurred. This can include the room rate, additional services they used, taxes and more. Hotel invoices are essential for maintaining accurate financial records and providing guests with a transparent overview of charges. They can assist with compliance, preventing disputes

Hotel Invoice Guide: Essential Tips & Best Practices for Hotel Professionals2025-04-22T12:58:29+02:00

What the Luxury Traveler Really Wants – And How Hotels Can Deliver

2025-04-07T14:22:42+02:00

Luxury travelers have redefined what exceptional service looks like. It’s no longer about excess—it’s about ease, control, and relevance. High-value guests aren’t looking for endless choices or over-the-top service. They want seamless, intuitive experiences, and they’re willing to pay for them. The hotels that understand this aren’t just elevating service; they’re creating deeper loyalty, driving higher spend, and unlocking new

What the Luxury Traveler Really Wants – And How Hotels Can Deliver2025-04-07T14:22:42+02:00

What to Do When Your GM Wants You to “Fix” the Forecast

2025-04-07T14:23:06+02:00

Forecasting is never easy—but it gets a whole lot harder when someone asks you to "adjust" the numbers. If your General Manager (GM) pushes for a rosier picture than the data shows, how do you stay realistic without rocking the boat? In this article, we'll walk through how to handle the pressure, maintain integrity, and turn tricky conversations into alignment.

What to Do When Your GM Wants You to “Fix” the Forecast2025-04-07T14:23:06+02:00

Hotel Costs: A Complete Guide to Customer Costs and Fees

2025-04-07T14:24:05+02:00

Hotel costs, from a customer perspective, are the various fees and charges associated with booking and staying in accommodation. These can include initial booking costs, taxes and additional fees for services. Understanding hotel costs is important for guests and hotel managers alike. Additional fees can significantly alter the total cost of a stay and affect how much revenue the hotel

Hotel Costs: A Complete Guide to Customer Costs and Fees2025-04-07T14:24:05+02:00

The Five Building Blocks of Hotel Revenue Maximization

2025-03-24T14:34:10+01:00

Revenue is the lifeblood of any hotel. The more effectively you generate, capture, and optimize it, the more successful your property will be. But too many revenue managers still rely on outdated revenue strategies, legacy metrics and clunky technology that hold them back. The result? Missed opportunities and money left on the table. Modern revenue management isn’t about following the

The Five Building Blocks of Hotel Revenue Maximization2025-03-24T14:34:10+01:00

Profitable Forecasting: How to Boost Hotel Profitability with Revenue Management

2025-03-24T14:34:32+01:00

Well-run and profitable hotels are like a symphony where talented performers play their parts within the framework of the score. Their skilled cooperation creates the business foundation for the hotel to meet or exceed its business goals. Revenue management principles provide such a framework, with the revenue manager serving as the conductor. The Strategic Framework Behind Profitable Hotel Revenue Management

Profitable Forecasting: How to Boost Hotel Profitability with Revenue Management2025-03-24T14:34:32+01:00

10 Reasons Why Upgrading Your PMS is a Must in 2025

2025-03-24T14:35:08+01:00

The hospitality industry isn’t slowing down, and outdated property management system (PMS) solutions are dragging hotels behind. Clunky, slow, and vulnerable to cyber threats, legacy systems can no longer keep up. If your property still relies on an aging PMS, here’s why 2025 is the year to upgrade—ranked from most to least urgent. 10 Key Reasons to Upgrade Your Property

10 Reasons Why Upgrading Your PMS is a Must in 20252025-03-24T14:35:08+01:00
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