Travel software rarely fails on its own screens. It fails at the edges: a supplier API that times out during a fare search, a payment page that breaks after a script update, a booking engine that slows to a crawl when a flash sale lands. Those edges are where revenue sits. In a 2020 study commissioned by Google, Deloitte found
Technology is crucial to the tourism and travel industry, helping businesses with day-to-day operations while improving the customer experience. For this reason, hotels, airlines, restaurants, and other companies must keep up with the latest technology trends within the travel industry. In this article, you can learn about the 23 travel tech trends that matter in 2027, how ready each one
A couple booking a Saturday night three days out and a sales rep booking four midweek nights for next month land on the same add-ons page. Both see breakfast, late checkout, parking, and a room upgrade, in the same order, at the same price. One of them might want two of those things. The other wants none. Your booking engine
Question for Hospitality Industry Expert Panel Where is AI misapplied or overhyped in hotels, mistaking novelty for value or solving non-problems? What's the most expensive lesson the industry won't admit? (Question by Daniel Zelling) Our Hospitality Expert Panel Daniel Zelling - Managing Director & Founder, Opensmjle Michael J. Goldrich - Founder &
Hotel budget season often begins with last year's numbers, a modest growth target, and familiar assumptions carried forward without much scrutiny. That approach feels efficient, but it can preserve outdated habits, hidden inefficiencies, and missed revenue opportunities. Blank-canvas budgeting challenges those assumptions, rebuilds revenue around demand, aligns costs with activity, and clarifies the asset's true potential for stronger planning decisions.
Tourism management is the coordinated planning, marketing, operation, and measurement of destinations and travel services so visitor demand creates value a place can sustain. It matters because decisions on levies, campaigns, transport, and capacity now shape prices, visitor mix, and the skills you need, whether you manage a hotel, a tour operation, an attraction, or a destination. Key Takeaways:
AI agents for hotel marketing are systems that can plan, recommend, and execute defined marketing workflows within limits set by the hotel. They matter because agents now influence both sides of demand: the campaigns hotels run and the AI assistants travelers use before they ever reach a booking engine. Key Takeaways: AI agents for hotel marketing work best when they
Space tourism has moved from speculation to limited commercial service, but access remains rare, expensive, risky, and highly selective. This guide explains today's flight types, active companies, the booking process, costs, safety rules, environmental concerns, and the projects worth watching next. Key Takeaways: Space tourism exists, but it is not a mass-market travel product. Blue Origin has flown people
MICE hotel marketing is the strategy hotels use to attract, convert, and retain meetings, incentives, conferences, and exhibitions business. It is important because group buyers make most of their decisions before they ever speak to your sales team, using published specifications, photographs, and response speed to build a shortlist you either make or miss. Key Takeaways: MICE marketing should
Hotels build a corporate sales strategy by identifying companies with recurring room night demand, negotiating rates that maintain both volume and yield, and managing those accounts as a portfolio rather than a stack of one-off RFP responses. A hotel corporate sales strategy is the organized plan a property uses to win, price, and grow bookings from corporate travel programs.
AI agents for hotel revenue management are software systems that pursue revenue goals by taking actions, such as adjusting rates, updating forecasts, and monitoring demand, with limited human input. They are becoming important now because revenue technology is shifting from recommending decisions to executing them, and hotels that define autonomy boundaries early can reprice faster than hotels that wait. Key
Hotel sustainability is the practice of reducing a property's environmental impact across energy, water, waste, sourcing, and verified operating standards. It is becoming a profit strategy because its most reliable returns now appear in operating costs first, while revenue premiums apply mainly to upper-midscale, upscale, and luxury hotels. Key Takeaways: Sustainability delivers its clearest profit impact through lower utility, water,
Hotel staff retention is the discipline of keeping trained employees in active roles long enough to recover the full cost of hiring and developing them. It has become important for hoteliers because every avoidable resignation creates service gaps, recruitment costs, training pressure, and guest experience risk. Key Takeaways: Hotel staff retention protects service quality by keeping experienced employees in guest-facing
Hotel labor cost management is the discipline of controlling payroll, the largest expense on a hotel P&L, by matching staffing hours to demand, raising productivity, and reducing turnover. It has become important now because wages keep climbing while rate growth has flattened, so every unmanaged labor hour comes directly out of gross operating profit. Key Takeaways: Labor is the largest
AI agents for hotel front desks are software systems that understand a guest's request in plain language and complete it directly in the property management system, from a check-in to a late checkout, without a staff member relaying every step. They are becoming important now because missed calls and after-hours gaps cost hotels bookings that a person was never available
The most expensive part of your technology stack isn't on the invoice. Most hotel operators have been trained to think about technology spend in terms of fees. What does the PMS cost? What are we paying for the RMS? Add up the line items, and you have your technology budget. But that calculation is missing a lot of the bill.
Question for Our Hotel Marketing Expert Panel Why is personal branding essential for hospitality sales professionals to build strong client relationships and drive B2B revenue? (Question by Cory Falter) Our Marketing Expert Panel Cory Falter - Partner, Lure Agency Pablo Torres - Hotel Consultant Moriya Rockman - Chief of Marketing, Smiling House
The right hotel energy solution is a major concern for any hotel business. Rising energy costs can dramatically affect your bottom line. In addition, today's eco-minded travelers are increasingly concerned with the impact of their stay on the environment. In this article, you'll learn how your hotel business can reduce costs, attract more guests, and care for the planet at