Hotel Night Auditor: How Technology is Changing the Role in Hotels
A hotel night auditor has one of the most important roles within a modern hotel, handling many of the critical end-of-day tasks, including both front desk and accounting duties. In this article, you can examine the role technology is playing in assisting night auditors, while also learning about some of the future opportunities and challenges. Table of Contents: What is the Hotel Industry? What is a Hotel Night Auditor? Hotel Night Auditor as Part of
Upselling’s Role in Hotel Net Operating Income (NOI) Growth
The hotel business is unique in many ways, as exemplified by the unique KPIs we use, from revenue per available room (RevPAR), to average daily rate (ADR), occupancy, and everything in between. We can thank the advent of yield and revenue management that came to our industry in the 1980s for much of these metrics. But another metric that more hoteliers are talking about recently is NOI (Net Operating Income). Owners and asset managers are
6 Hotel Mistakes That Destroy Your Guest Experience
The guest experience continues to be one of the main concerns for hoteliers. How do you improve it when the guests’ expectations are constantly changing? In this article, you’ll find six tips to avoid common mistakes that can destroy your guest experience. Guest Needs Are Constantly Evolving The times when all that cared was the location and good service are long gone. Today’s guests are more complicated, and they aim for much more than that.
4 Important Hotel Metrics to Measure Your Guest Experience
Most hotels tend to ignore that data is essential for their business or think that data gathering and reporting is reserved for big multinational hotel chains like Accor or Marriott. Yet, the contrary is true: vital hotel metrics can benefit each hotel. In this article, you will find why having accurate metrics in your hotel could boost your revenue and success. Hotel Metrics Essential for Each Hotel The most common scenario would be to find
How to Solve Hotel Staff Shortages and Keep Teams Motivated
Staffing issues are one of the main issues in the hospitality industry, and there are no quick or easy fixes for this problem. As hoteliers worldwide struggle to meet the rising guest demands despite reduced staff, it’s time to unveil some surprising truths about staff motivation. Keep reading to get some inspiring insights about hotel staff shortages and discover what approach works best for hiring and keeping hotel staff motivated. What Caused Hotel Staff Shortages?
How To Run A Hotel Business Successfully: Tips & Strategies for Success
To run a hotel business successfully, you need to consider various factors, conduct effective research, and make detailed plans. In this article, you'll discover the most crucial steps, from creating a business plan to staffing and operating your hotel. You'll find out what strategies make a hotel successful and how you can put them to work for your business. Table of Contents: What Is the Hotel Industry? What Does It Mean to Be an Owner
How to Measure The ROI of Your Revenue Management System?
The revenue management system (RMS) plays a vital role in the modern hotel technology stack, driving greater profitability and efficiency. Still, the demonstrating return on investment (ROI) in a hotel’s revenue management technology investment goes deeper than year-over-year RevPAR uplift measurements. Understand the True Impact of Revenue Technology The additional revenue from properly utilizing revenue management software and strategies directly impact a hotel’s bottom line, making it a valuable tool for increasing a hotel’s valuation
Airbnb Host Login: How to Get More Bookings on Airbnb
Your Airbnb host login will allow you to manage your property listing on the Airbnb platform, provide information about availability, set pricing, and manage reviews to maximize interest. In this article, you will learn much more about how your account can be used to generate bookings through the platform. Table
Best AI Use Cases and Strategies in Hotel Revenue Management
Question for Our Revenue Management Expert Panel: What are the most beneficial use cases and practical applications of AI in hotel revenue management? Where do you think the opportunities and pitfalls may lie? (Question by Alenka McMahon) Our Revenue Management Expert Panel Alenka
AI + Hotel Marketing: 6 Ways AI is Here to Help
Fear not. Robots won’t take our jobs. In the hospitality sphere, robots - or rather artificial intelligence - can propel our productivity, making our work more effective and our time more efficient. Here are six ways hotel marketing teams are using AI today. The Rise Of AI It’s barely been
Unleashing AI and ChatGPT’s Potential in Your Hotel
Everywhere you turn – whether it's the news, social media, or industry publications – the buzz surrounding AI and ChatGPT is inescapable. And for good reason. These two innovations are game changers, already making significant waves in the hotel and travel industry. They're revolutionizing everything from guest communication to marketing
Essential Skills and Characteristics in Marketing Leadership Roles
Question for Our Hotel Marketing Expert Panel What are the essential skills and characteristics that hotels should look for when recruiting for Marketing leadership roles? What advice can you offer to hotels in this position? Our Marketing Expert Panel Adele Gutman - Culture
How to Maximize Admin Booking Extranet Possibilities
Booking.com is one of the most important distribution channels for hotels, and properties need to learn to make effective use of the admin Booking extranet. In this article, you can find out about how this management platform works, what features are available, and the opportunities that you can take advantage