News2020-01-29T13:02:29+01:00




Which Matters Most for Winning Guests – Price or Loyalty?

Regardless of who you are, competition in the hospitality industry is increasingly fierce, and winning new customers is a major challenge even for experienced hoteliers. So, what makes the most significant difference in getting guests to stay at your hotel versus the one down the street? Is it the price? Is it the chance to benefit from a personalized loyalty program? The answer—perhaps somewhat unsurprisingly—is neither, or rather, both. It Isn't About Focusing Heavily on

Hotel Restaurant Management: Tips to Maximize Revenue for Your Hotel

Hotel restaurant management presents some unique challenges. As well as providing food, your hotel's restaurant is an intrinsic part of a guest's experience. An excellent restaurant can help make staying at your hotel memorable. If your hotel restaurant is open to the general public, it can also be an important additional revenue source. In this article, you'll discover valuable tips for maximizing hotel restaurant revenue. Table of Contents: What Is the Hotel Industry? What Is

Hospitality Podcasts: 22 Great Podcasts for Hospitality Experts

Hospitality podcasts are a great way to keep your finger on the pulse of the industry. Podcasts are an ideal way to stay up to date with the latest industry news and explore relevant topics in depth. Because they're an audio medium, they easily fit into your busy day. In this article, you'll discover 23 excellent hospitality podcasts to enjoy. Table of Contents: What Is the Hospitality Industry? What Is a Hospitality Podcast? Why Is

11 Things to Consider When Choosing A Machu Picchu Package Tour

Visiting Machu Picchu is a dream for many travelers as one of South America's most iconic archaeological sites. Its ancient Inca ruins, rich history, and beautiful views offer an unforgettable journey. Today, immersive technology is transforming how people explore destinations like this. Modern tools can enhance the experience in exciting new ways, from virtual previews to augmented reality on-site guides. To get the most out of a visit, choosing vacation packages that blend traditional travel with immersive features is essential, creating the perfect trip. 11 Things You Must Know Before Choosing a Machu Picchu Tour Package Planning to visit Machu

Save Time with These Event Management Tips

Time is money, especially in event management, where every minute counts. Operational efficiency can be the difference between a smoothly run event and one filled with chaos and missed opportunities. In an industry that demands precision and quick responses, having the right tools to save time is invaluable. By optimizing your operations with advanced event management software, you can streamline your processes, reduce manual tasks, and boost productivity. This article will delve into the key

Is AI the Answer to These Common Pain Points in Hospitality?

The hospitality industry, defined by its dynamic nature and customer-centric operations, faces complex challenges that range from operational efficiency to enhancing guest experiences. Hotel teams need to excel at repetitive, mundane tasks as well as those requiring sublime care and creativity. As technology evolves, artificial intelligence (AI) stands out as a transformative tool, offering solutions that address these challenges while streamlining service delivery. This article explores how AI is reshaping the hotel industry and why

Learn How Breakfast Service Can Be a Profit Center for Your Hotel

OTAs show "breakfast included" as a primary search filter for hotel guests. It's not surprising that guests want to maximize their time and energy by enjoying breakfast within the hotel. It's one less decision they need to make. In this article, you'll see how thinking of breakfast as a profit

4 Tips for a Smart Overbooking Approach

While data certainly supports the practice under the right circumstances, overbooking is a subject that can easily put hotel staff on edge without careful implementation. No one is thrilled by the prospect of needing to relocate or “walk” a guest to another property because a statistically likely cancellation never materialized.

Harnessing the Power of Generative AI in Guest Communications

The industry’s adoption of Artificial Intelligence (AI) keeps pushing the boundaries of personalization and efficiency of guest communications. The emergence of generative AI models, like ChatGPT, is yet another revolution in that area. While it enhances the already existing benefits of platforms and tools powered by conversational AI, it also

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