How Can Connected Hotel Systems Enable Data-Driven Revenue?
Question for Our Revenue Management Expert Panel: How can hotels improve (or begin) their PMS, RMS, CRM and POS integrations, and how does a connected tech stack enable smarter, data-driven revenue management? (Proposed by Chaya Kowal.) Our Revenue Management Expert Panel Tamie Matthews - Revenue, Sales & Marketing Consultant, RevenYou Massimiliano Terzulli - Revenue Management Consultant, Franco Grasso Revenue Team Mariska van Heemskerk - Owner, Revenue Management Works
What Is the Biggest Challenge That Shapes My Marketing Career?
Question for Our Hotel Marketing Expert Panel What has been the most significant challenge you've overcome in your marketing career? What was the most important lesson you learned, and from whom? (Proposed by Moriya Rockman) Our Marketing Expert Panel Michael J. Goldrich - Founder & Chief Advisor, Vivander Cory Falter - Partner, Lure Agency Stephanie Smith-Sparks - Founder, Cogwheel Marketing Ask Our Panel a Question Join Our Expert
AI Agents in the Travel Industry: Use Cases, ROI, and Strategy
AI agents in the travel industry are autonomous software systems that are able to work independently to achieve specific goals. They do not require human intervention and can make decisions and learn from outcomes over time. Within the travel industry, AI agents are useful as the industry currently faces key challenges that they can assist with. These agents can simplify booking processes, meet traveler demands for personalization, and optimize pricing. In this article, you'll learn
Is Predictive Personalisation in Hospitality a Risk or Opportunity?
Question for Our Revenue Management Expert Panel: Does predictive personalisation in hospitality truly enhance the guest experience, or does it risk limiting spontaneity and the thrill of discovery? (Question proposed by Nikolas Hall) Our Revenue Management Expert Panel Tamie Matthews - Revenue, Sales & Marketing Consultant, RevenYou Massimiliano Terzulli - Revenue Management Consultant, Franco Grasso Revenue Team Mariska van Heemskerk - Owner, Revenue Management Works Chaya Kowal -
2026 Is the Year of MCP: What Hoteliers Need to Know
Artificial intelligence is already reshaping hospitality, yet many hotels remain stuck between experimentation and real impact. Promises of automation, smarter revenue decisions, and seamless guest experiences often clash with uncertainty around integration and strategy. In 2026, Model Context Protocol (MCP) marks a turning point by connecting AI tools directly to live hotel systems and data. In this article, you’ll learn how MCP works, why it matters in 2026, and how it unlocks visibility, bookings, and future growth for hotels. Why MCP Is the Missing Link Between AI Potential and Real Hotel Results AI is happening, but we need to bridge
Komodo Island: Where to Stay – A Practical Hospitality Guide
Komodo has quickly become one of Southeast Asia’s most remarkable travel destinations, attracting visitors drawn by dramatic landscapes, marine biodiversity, and the chance to see Komodo dragons in the wild. Yet planning a stay here requires more thought than choosing a typical beach hotel. For hospitality professionals, that question is equally important because understanding where guests should stay helps hotels, resorts, and tour-linked properties position their value more clearly and serve visitors with greater confidence.
Nusa Penida Manta Experience and What It Teaches Hospitality Leaders
Nusa Penida has become one of Indonesia’s most recognizable marine destinations that attracts travelers eager to see manta rays in their natural habitat. Yet the Manta Point experience reveals more than dramatic underwater encounters. For hospitality professionals, that matters because dive guests are not only buying an excursion. They are investing in trust, timing, service quality, and the promise of a meaningful experience in one of the world’s most visually powerful marine destinations. In this
What Is the Biggest Challenge That Shapes My Marketing Career?
Question for Our Hotel Marketing Expert Panel What has been the most significant challenge you've overcome in your marketing career? What was the most important lesson you learned, and from whom? (Proposed by Moriya Rockman) Our Marketing Expert Panel Michael J. Goldrich -
AI Agents in the Travel Industry: Use Cases, ROI, and Strategy
AI agents in the travel industry are autonomous software systems that are able to work independently to achieve specific goals. They do not require human intervention and can make decisions and learn from outcomes over time. Within the travel industry, AI agents are useful as the industry currently faces key
Is Predictive Personalisation in Hospitality a Risk or Opportunity?
Question for Our Revenue Management Expert Panel: Does predictive personalisation in hospitality truly enhance the guest experience, or does it risk limiting spontaneity and the thrill of discovery? (Question proposed by Nikolas Hall) Our Revenue Management Expert Panel Tamie Matthews - Revenue, Sales