What Will You Learn?
The PMS User Experience Report explores how property management systems (PMS) impact hotel staff efficiency, training, and retention. Conducted by Cloudbeds in partnership with NYU researchers, the study surveyed 500 hotel employees across five countries to understand their experiences with PMS technology. The findings highlight key challenges, including complex interfaces, slow learning curves, and system inefficiencies.
The report emphasizes the importance of user-friendly design in improving productivity, reducing training time, and enhancing employee satisfaction. As the hospitality industry faces ongoing labor shortages, investing in intuitive, efficient PMS solutions is crucial for streamlining operations and empowering hotel staff.
What Are the Topics?
Below, you will find an overview of all topics.
- Executive Summary
- Unpacking the PMS User Experience
- The Analysis: Key Findings & Takeaways
- The Survey: Seeking Employee Perspectives
- The Data: Highlights from the Survey Results
- The Feedback: Barriers to Using the PMS
- A Business Case for the Hospitality Industry
- Methodology