{"id":32464,"date":"2024-04-01T11:22:59","date_gmt":"2024-04-01T09:22:59","guid":{"rendered":"https:\/\/www.revfine.com\/?p=32464"},"modified":"2024-10-18T17:12:52","modified_gmt":"2024-10-18T15:12:52","slug":"hotel-organizational-structure","status":"publish","type":"post","link":"https:\/\/www.revfine.com\/pt\/estrutura-organizacional-hoteleira\/","title":{"rendered":"Estrutura Organizacional Hoteleira: Um Guia Completo para Organiza\u00e7\u00e3o Hoteleira"},"content":{"rendered":"<p><em>A estrutura organizacional do hotel \u00e9 a hierarquia atrav\u00e9s da qual as decis\u00f5es e a\u00e7\u00f5es s\u00e3o tomadas dentro dos hot\u00e9is. Pode ser pensado como um fluxo cont\u00ednuo de comunica\u00e7\u00e3o dentro de um sistema hier\u00e1rquico estrito que garante a coer\u00eancia da mensagem. A organiza\u00e7\u00e3o hoteleira \u00e9 um elemento importante do sistema hoteleiro, em grande parte devido \u00e0 complexidade do setor. Um hotel precisa acomodar as necessidades de muitas intera\u00e7\u00f5es em ritmo acelerado dentro de uma base de clientes em constante mudan\u00e7a. Neste artigo, voc\u00ea aprender\u00e1 como analisar a estrutura organizacional de um hotel, interpretar organogramas, compreender diversas fun\u00e7\u00f5es e muito mais.<\/em><\/p>\n<p><span style=\"font-size: 18pt; font-family: Antic Slab;\">\u00cdndice:<\/span><\/p>\n<ul>\n<li><a href=\"#what-is-hotel-industry\"><span style=\"text-decoration: underline;\">O que \u00e9 a ind\u00fastria hoteleira?<\/span><\/a><\/li>\n<li><a href=\"#what-is-hotel-management\"><span style=\"text-decoration: underline;\">O que \u00e9 gest\u00e3o hoteleira?<\/span><\/a><\/li>\n<li><a href=\"#what-is-hotel-organizational-chart\"><span style=\"text-decoration: underline;\">O que \u00e9 um organograma de hotel?<\/span><\/a><\/li>\n<li><a href=\"#why-is-hotel-organizational-chart-important\"><span style=\"text-decoration: underline;\">Por que um organograma de hotel \u00e9 importante?<\/span><\/a><\/li>\n<li><a href=\"#hotel-organizational-chart-hotel-management-functions\"><span style=\"text-decoration: underline;\">Organograma Hoteleiro \u2013 Fun\u00e7\u00f5es de Gest\u00e3o Hoteleira<\/span><\/a>\n<ul>\n<li><a href=\"#owner-general-manager\"><span style=\"text-decoration: underline;\">O Propriet\u00e1rio e Gerente Geral <\/span><\/a><\/li>\n<li><a href=\"#department-managers\"><span style=\"text-decoration: underline;\">Gerentes de Departamento <\/span><\/a><\/li>\n<li><a href=\"#operational-employees\"><span style=\"text-decoration: underline;\">Funcion\u00e1rios Operacionais <\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#types-of-hotel-organizational-charts\"><span style=\"text-decoration: underline;\">Tipos de organogramas de hot\u00e9is<\/span><\/a><\/li>\n<li><a href=\"#steps-make-hotel-organizational-chart\"><span style=\"text-decoration: underline;\">5 etapas para fazer um organograma de hotel<\/span><\/a>\n<ul>\n<li><a href=\"#define-hotel-structure-objectives\"><span style=\"text-decoration: underline;\">Defina a Estrutura e os Objetivos do Hotel<\/span><\/a><\/li>\n<li><span style=\"text-decoration: underline;\"><a href=\"#outline-key-roles-departments-within-hotel\">Descreva as principais fun\u00e7\u00f5es e departamentos do hotel<\/a><\/span><\/li>\n<li><a href=\"#design-organizational-chart\"><span style=\"text-decoration: underline;\">Projete o Organograma<\/span><\/a><a id=\"what-is-hotel-industry\"><\/a><\/li>\n<li><a href=\"#review-validate-work\"><span style=\"text-decoration: underline;\">Revise e valide seu trabalho<\/span><\/a><\/li>\n<li><a href=\"#distribute-update-chart\"><span style=\"text-decoration: underline;\">Distribuir e atualizar o gr\u00e1fico<\/span><\/a><\/li>\n<\/ul>\n<\/li>\n<li><a href=\"#hotel-organizational-structure-individual-departments\"><span style=\"text-decoration: underline;\">A estrutura organizacional do hotel \u00e9 constru\u00edda em departamentos individuais<\/span><\/a><\/li>\n<li><a href=\"#hotel-organizational-structure-hiring\"><span style=\"text-decoration: underline;\">Estrutura Organizacional do Hotel e o Processo de Contrata\u00e7\u00e3o<\/span><\/a><\/li>\n<\/ul>\n<h2>O que \u00e9 a ind\u00fastria hoteleira?<a id=\"what-is-hotel-management\"><\/a><\/h2>\n<p>A ind\u00fastria hoteleira \u00e9 em si uma parte vital da estrutura organizacional hoteleira mais ampla. O termo trata essencialmente de um elemento espec\u00edfico da ind\u00fastria hoteleira \u2013 servi\u00e7os relacionados com dormidas e elementos relacionados. Isto pode parecer um foco estreito \u00e0 primeira vista. No entanto, um hotel, motel, bed and breakfast, spas de luxo ou mesmo alojamentos em barcos ficariam sob a bandeira da ind\u00fastria.<\/p>\n<p>Tamb\u00e9m tem alcance global, com muitas marcas espalhadas por todo o mundo. A ind\u00fastria tamb\u00e9m n\u00e3o \u00e9 apenas popular; \u00e9 um dos principais fornecedores de empregos. Para mais informa\u00e7\u00f5es sobre a ind\u00fastria hoteleira, leia <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/industria-hoteleira\/\">\u201cInd\u00fastria hoteleira: tudo o que voc\u00ea precisa saber sobre hot\u00e9is!\u201d<\/a><\/span><\/p>\n<h2>O que \u00e9 gest\u00e3o hoteleira?<a id=\"what-is-hotel-organizational-chart\"><\/a><\/h2>\n<p>A gest\u00e3o hoteleira \u00e9 o principal elemento organizacional respons\u00e1vel pela opera\u00e7\u00e3o em larga escala de um hotel. \u00c9 essencialmente o topo da estrutura organizacional do hotel e \u00e9 quem define a dire\u00e7\u00e3o para isso. No entanto, o termo \u00e9 usado mais especificamente para designar o gerente geral do hotel. Esta posi\u00e7\u00e3o n\u00e3o apenas direciona a equipe, mas tamb\u00e9m envolve o processamento de feedback dos chefes de departamento que gerenciam suas pr\u00f3prias fun\u00e7\u00f5es.<\/p>\n<p>O n\u00edvel de delega\u00e7\u00e3o depende frequentemente do tamanho de um determinado hotel. Uma grande franquia pode exigir uma cadeia maior de comunica\u00e7\u00e3o entre o gerente, os chefes de departamento e os funcion\u00e1rios. Para mais informa\u00e7\u00f5es sobre gest\u00e3o hoteleira, leia <a href=\"https:\/\/www.revfine.com\/pt\/hotelaria\/\"><span style=\"text-decoration: underline;\">\u201cGest\u00e3o hoteleira: tudo o que voc\u00ea precisa saber sobre como administrar um hotel.\u201d<\/span><\/a><\/p>\n<h2>O que \u00e9 um organograma de hotel?<a id=\"why-is-hotel-organizational-chart-important\"><\/a><\/h2>\n<p>Um organograma de um hotel pode ser pensado como um mapa dos departamentos do hotel e seus componentes. Cada elemento \u00e9 mostrado em rela\u00e7\u00e3o aos outros e indica como todos podem funcionar juntos. Alguns dos elementos encontrados nesses gr\u00e1ficos incluem lideran\u00e7a de departamentos, fun\u00e7\u00f5es, fun\u00e7\u00f5es atribu\u00eddas no dia a dia e responsabilidades por projetos grandes e pequenos. Embora os gr\u00e1ficos sejam sempre orientados visualmente, a metodologia exata pode variar caso a caso. Os gr\u00e1ficos de \u00e1rvore s\u00e3o o formato mais comum. Entretanto, qualquer sistema que possa designar hierarquias pode ser utilizado.<\/p>\n<h2>Por que um organograma de hotel \u00e9 importante?<\/h2>\n<p>A import\u00e2ncia de um organograma hoteleiro decorre da complexidade da estrutura organizacional de um hotel. Muitas vezes \u00e9 muito dif\u00edcil planejar, discutir e implementar estrat\u00e9gias em sistemas complexos sem uma representa\u00e7\u00e3o visual de tudo. <a href=\"https:\/\/www.revfine.com\/pt\/hotel-operacoes\/\">opera\u00e7\u00f5es hoteleiras<\/a> normalmente s\u00e3o dif\u00edceis de descrever em detalhes devido \u00e0s linhas de autoridade, hierarquias, mudan\u00e7as de fun\u00e7\u00f5es e estrutura geral. Um organograma pode tornar claros muitos desses elementos normalmente dif\u00edceis de entender com um \u00fanico olhar. Esses gr\u00e1ficos detalhados fornecem clareza sobre as opera\u00e7\u00f5es e o papel dos indiv\u00edduos na estrutura do hotel. Isso permite um melhor planejamento.<\/p>\n<h4><strong>V\u00eddeo: Estrutura de Opera\u00e7\u00e3o do Hotel<a id=\"hotel-organizational-chart-hotel-management-functions\"><\/a><\/strong><\/h4>\n<p><div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><div class=\"fluid-width-video-wrapper\" style=\"padding-top:60%;\" ><iframe title=\"Player de v\u00eddeo 1 do YouTube\" src=\"https:\/\/www.youtube.com\/embed\/ZTN9-YSvxwg?wmode=transparent&autoplay=0\" width=\"600\" height=\"360\" allowfullscreen allow=\"autoplay; fullscreen\"><\/iframe><\/div><\/div><\/div><a id=\"owner-general-manager\"><\/a><\/p>\n<h2>Organograma Hoteleiro \u2013 Fun\u00e7\u00f5es de Gest\u00e3o Hoteleira<\/h2>\n<p>Muitas vezes voc\u00ea descobrir\u00e1 que h\u00e1 uma maior <a href=\"https:\/\/www.revfine.com\/pt\/hotel-significado\/\">significado de hotel<\/a> \u00e0s frases usadas na ind\u00fastria. E os termos a seguir t\u00eam especial import\u00e2ncia no contexto das fun\u00e7\u00f5es gerenciais.<\/p>\n<h3>Propriet\u00e1rio e Gerente Geral <a id=\"department-managers\"><\/a><\/h3>\n<p>O gerente geral e o propriet\u00e1rio est\u00e3o no topo da cadeia de comando do hotel. Estas duas fun\u00e7\u00f5es s\u00e3o apenas ocasionalmente preenchidas por um \u00fanico indiv\u00edduo. Estas s\u00e3o duas das posi\u00e7\u00f5es mais importantes, uma vez que delas derivam a pol\u00edtica geral e a estrat\u00e9gia empresarial \u2013 da mesma forma, os planos para qualquer implementa\u00e7\u00e3o. O <a href=\"https:\/\/www.revfine.com\/pt\/proprietarios-de-hoteis\/\">propriet\u00e1rio do hotel<\/a> geralmente cria a pol\u00edtica, a meta e os padr\u00f5es iniciais para o neg\u00f3cio. O gerente geral cuidar\u00e1 ent\u00e3o do trabalho di\u00e1rio necess\u00e1rio para transformar essas ideias em realidade. Observe que hot\u00e9is menores geralmente t\u00eam apenas uma pessoa preenchendo ambas as fun\u00e7\u00f5es.<\/p>\n<h3>Gerentes de Departamento <a id=\"operational-employees\"><\/a><\/h3>\n<p>Os gerentes de departamento s\u00e3o as pessoas que gerenciam as opera\u00e7\u00f5es di\u00e1rias de departamentos espec\u00edficos, como limpeza ou recursos humanos. Eles aproveitam a experi\u00eancia em seu nicho espec\u00edfico. Os gerentes de departamento s\u00e3o uma parte importante do <a href=\"https:\/\/www.revfine.com\/pt\/hotel-negocio\/\">hotelaria<\/a> j\u00e1 que conhecem uma \u00e1rea com detalhes precisos. Da mesma forma, os gerentes de departamento proporcionam responsabilidade departamental em maior escala. O sucesso ou fracasso de um departamento espec\u00edfico depende de seu gestor. No entanto, a delega\u00e7\u00e3o tamb\u00e9m \u00e9 uma parte importante da fun\u00e7\u00e3o gerencial. N\u00e3o apenas delegar tarefas e responsabilidades para baixo, mas tamb\u00e9m levar assuntos importantes \u00e0 aten\u00e7\u00e3o dos gerentes assistentes.<\/p>\n<h3>Funcion\u00e1rios Operacionais <a id=\"types-of-hotel-organizational-charts\"><\/a><\/h3>\n<p>Funcion\u00e1rios operacionais s\u00e3o as pessoas que trabalham diretamente nas tarefas, como mensageiros ou funcion\u00e1rios da recep\u00e7\u00e3o. S\u00e3o as pessoas que normalmente trabalham para transformar a estrat\u00e9gia em realidade. Eles s\u00e3o respons\u00e1veis por fazer o <a href=\"https:\/\/www.revfine.com\/pt\/alojamento\/\">alojamento<\/a> sinta-se em casa para os h\u00f3spedes. Da mesma forma, s\u00e3o uma importante fonte de informa\u00e7\u00e3o sobre a opini\u00e3o geral dos convidados. Embora estejam mais abaixo na estrutura organizacional do hotel, eles s\u00e3o uma pe\u00e7a vital do quebra-cabe\u00e7a. Os funcion\u00e1rios operacionais muitas vezes pensam em maneiras simples de aumentar drasticamente a satisfa\u00e7\u00e3o dos h\u00f3spedes. Quando os h\u00f3spedes pensam no hotel, muitas vezes lembram-se dos funcion\u00e1rios operacionais que ofereceram ajuda.<\/p>\n<h2>Tipos de organogramas de hot\u00e9is<\/h2>\n<ul>\n<li><strong>Organograma Hier\u00e1rquico do Hotel:<\/strong> Departamentos como vendas ou log\u00edstica s\u00e3o categorizados, com a lideran\u00e7a s\u00eanior no topo. Est\u00e1 entre as estruturas mais tradicionais.<a id=\"steps-make-hotel-organizational-chart\"><\/a><\/li>\n<li><strong>Organograma Funcional do Hotel:<\/strong> As posi\u00e7\u00f5es s\u00e3o definidas por meio de fun\u00e7\u00f5es e requisitos. No entanto, acarreta o risco de interromper a comunica\u00e7\u00e3o entre os departamentos.<\/li>\n<li><strong>Organograma do Hotel Matriz:<\/strong> Evita poss\u00edveis confus\u00f5es observadas em gr\u00e1ficos hier\u00e1rquicos e permite que as estruturas enfatizem a funcionalidade interdepartamental.<\/li>\n<li><strong>Organograma do Flat Hotel:<\/strong> Minimiza a representa\u00e7\u00e3o dos n\u00edveis de gest\u00e3o do executivo ao funcion\u00e1rio. Promove a autogest\u00e3o e, portanto, \u00e9 favorecida pelas start-ups.<a id=\"define-hotel-structure-objectives\"><\/a><\/li>\n<\/ul>\n<h2>5 etapas para fazer um organograma de hotel<\/h2>\n<p>A estrutura organizacional do hotel \u00e9 tipicamente bastante complexa. No entanto, as cinco etapas a seguir fornecem uma maneira f\u00e1cil de dividi-lo em partes gerenci\u00e1veis.<\/p>\n<h3>Defina a Estrutura e os Objetivos do Hotel<\/h3>\n<p>Definir a estrutura organizacional do hotel \u00e9 a base do seu gr\u00e1fico. Esta \u00e9 uma descri\u00e7\u00e3o geral do tipo de gr\u00e1fico e sua inten\u00e7\u00e3o com ele. As defini\u00e7\u00f5es garantem que voc\u00ea entenda <a href=\"https:\/\/www.revfine.com\/pt\/hotel-orcamento\/\">or\u00e7amento hoteleiro<\/a> aloca\u00e7\u00e3o, import\u00e2ncia e inten\u00e7\u00e3o. \u00c9 a chave que informa a todos os funcion\u00e1rios exatamente para que serve o gr\u00e1fico. Voc\u00ea precisar\u00e1 investigar todos os cargos dentro do hotel, os departamentos e como funciona a comunica\u00e7\u00e3o entre eles. Al\u00e9m disso, \u00e9 de vital import\u00e2ncia que voc\u00ea defina seus objetivos para que possa desenvolver uma an\u00e1lise precisa para saber se os est\u00e1 atingindo. Isso tamb\u00e9m auxilia na implementa\u00e7\u00e3o do funcion\u00e1rio.<a id=\"outline-key-roles-departments-within-hotel\"><\/a><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-32472\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives.jpg\" alt=\"Estrutura Organizacional do Hotel - Defina a Estrutura e os Objetivos do Hotel\" width=\"1000\" height=\"450\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-18x8.jpg 18w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-66x30.jpg 66w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-177x80.jpg 177w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-200x90.jpg 200w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-300x135.jpg 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-320x144.jpg 320w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-400x180.jpg 400w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-460x207.jpg 460w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-540x243.jpg 540w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-600x270.jpg 600w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-669x301.jpg 669w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-700x315.jpg 700w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-768x346.jpg 768w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-800x360.jpg 800w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives-940x423.jpg 940w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Define-the-Hotels-Structure-and-Objectives.jpg 1000w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<h3>Descreva as principais fun\u00e7\u00f5es e departamentos do hotel<a id=\"design-organizational-chart\"><\/a><\/h3>\n<p>Descrever as principais fun\u00e7\u00f5es e departamentos envolvidos fornecer\u00e1 informa\u00e7\u00f5es sobre o que cada departamento pode oferecer. Os cargos de gest\u00e3o s\u00eanior tamb\u00e9m devem ser evidentes. A import\u00e2ncia deste elemento decorre do fato de ele elencar os elementos din\u00e2micos da estrutura organizacional do seu hotel. Eles s\u00e3o os componentes fundamentais do gr\u00e1fico. Os principais pontos a considerar nesta etapa s\u00e3o a comunica\u00e7\u00e3o e as rela\u00e7\u00f5es de subordina\u00e7\u00e3o. Mostre a fun\u00e7\u00e3o de cada elemento junto com a hierarquia e como ela se relaciona com tudo. Alguns exemplos dos elementos listados podem ser a limpeza ou o front office.<\/p>\n<h3>Projete o Organograma<a id=\"review-validate-work\"><\/a><\/h3>\n<p>O desenho do gr\u00e1fico da estrutura organizacional do seu hotel normalmente \u00e9 feito com recursos informatizados. <a href=\"https:\/\/www.revfine.com\/pt\/tecnologia-de-hotel\/\">tecnologia hoteleira<\/a>. Deve produzir uma representa\u00e7\u00e3o visual limpa e de f\u00e1cil compreens\u00e3o. Esta etapa \u00e9 de vital import\u00e2ncia porque \u00e9 onde o elemento visual se solidifica. Este \u00e9 o ponto onde voc\u00ea aprimora a forma como as informa\u00e7\u00f5es s\u00e3o comunicadas. Voc\u00ea deve come\u00e7ar no topo, com a ger\u00eancia s\u00eanior, e depois passar para os chefes de departamento. A seguir, liste as fun\u00e7\u00f5es individuais de cada departamento. Da mesma forma, ilustre equipes interdepartamentais e outros elementos exclusivos. \u00c9 importante enfatizar as linhas de comunica\u00e7\u00e3o e as rela\u00e7\u00f5es de subordina\u00e7\u00e3o. Procure um design visual autoexplicativo.<\/p>\n<h3>Revise e valide seu trabalho<\/h3>\n<p>Ao revisar e validar seu trabalho, voc\u00ea n\u00e3o est\u00e1 simplesmente corrigindo pequenos erros. Em vez disso, esta etapa tamb\u00e9m lhe d\u00e1 a oportunidade de se adaptar ao feedback. \u00c9 uma etapa importante para verificar a implementa\u00e7\u00e3o geral do seu conceito. Aproveite as revis\u00f5es da equipe e ajuste os dados e a apresenta\u00e7\u00e3o para criar um organograma otimizado. Voc\u00ea tamb\u00e9m deve dedicar mais tempo analisando tudo com a alta administra\u00e7\u00e3o e os chefes de departamento. Seu objetivo \u00e9 aproveitar o feedback das pessoas representadas no gr\u00e1fico, bem como dos respons\u00e1veis por delegar tarefas para atingir os objetivos do hotel.<a id=\"distribute-update-chart\"><\/a><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-32475\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work.jpg\" alt=\"Estrutura Organizacional do Hotel - Revise e Valide Seu Trabalho\" width=\"1000\" height=\"450\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-18x8.jpg 18w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-66x30.jpg 66w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-177x80.jpg 177w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-200x90.jpg 200w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-300x135.jpg 300w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-320x144.jpg 320w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-400x180.jpg 400w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-460x207.jpg 460w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-540x243.jpg 540w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-600x270.jpg 600w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-669x301.jpg 669w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-700x315.jpg 700w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-768x346.jpg 768w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-800x360.jpg 800w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work-940x423.jpg 940w, https:\/\/www.revfine.com\/wp-content\/uploads\/2024\/08\/Hotel-Organizational-Structure-Review-and-Validate-Your-Work.jpg 1000w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<h3>Distribuir e atualizar o gr\u00e1fico<a id=\"hotel-organizational-structure-individual-departments\"><\/a><\/h3>\n<p>Distribua e atualize seu trabalho quando estiver conclu\u00eddo atrav\u00e9s dos m\u00e9todos que melhor garantam disponibilidade total. Certifique-se de que as pessoas tamb\u00e9m entendam que ele ser\u00e1 atualizado continuamente. A distribui\u00e7\u00e3o n\u00e3o \u00e9 um evento \u00fanico, mas sim algo que acontecer\u00e1 sempre que a estrutura organizacional do hotel mudar. Da mesma forma, quando novos planos s\u00e3o postos em pr\u00e1tica, os elementos podem mudar a qualquer momento, por exemplo, durante <a href=\"https:\/\/www.revfine.com\/pt\/manutencao-de-hotel\/\">manuten\u00e7\u00e3o hoteleira<\/a>. Atualizar continuamente o gr\u00e1fico e garantir que as pessoas saibam como acessar essas atualiza\u00e7\u00f5es \u00e9 uma parte vital da cria\u00e7\u00e3o de um organograma. O gr\u00e1fico deve sempre permanecer din\u00e2mico e destacar o crescimento do pr\u00f3prio hotel.<\/p>\n<h2>A estrutura organizacional do hotel \u00e9 constru\u00edda em departamentos individuais<\/h2>\n<p>A estrutura organizacional do hotel \u00e9 composta por indiv\u00edduos, cargos e departamentos. A organiza\u00e7\u00e3o e documenta\u00e7\u00e3o adequadas do seu hotel significa compreender totalmente todos eles. No entanto, os departamentos merecem aten\u00e7\u00e3o especial, pois muitas vezes funcionam como centros para tarefas espec\u00edficas e impress\u00f5es dos h\u00f3spedes. Voc\u00ea deve reservar um tempo para aprender como funcionam departamentos como a recep\u00e7\u00e3o ou a limpeza. Da mesma forma, acompanhe <a href=\"https:\/\/www.revfine.com\/pt\/tendencias-de-hoteis\/\">tend\u00eancias de hotel<\/a> e como eles podem melhorar os departamentos. Poder\u00e1 saber mais sobre as divis\u00f5es de um hotel no artigo <a href=\"https:\/\/www.revfine.com\/pt\/departamentos-de-hotel\/\"><span style=\"text-decoration: underline;\">\u201cDepartamentos de hot\u00e9is: aprenda sobre todas as se\u00e7\u00f5es de um hotel.\u201d<\/span><\/a><\/p>\n<h4><strong>Exemplo: Organograma de Hotel para Departamento de A&amp;B<a id=\"hotel-organizational-structure-hiring\"><\/a><\/strong><\/h4>\n<div class=\"fusion-video fusion-youtube\" style=\"--awb-max-width:600px;--awb-max-height:360px;\"><div class=\"video-shortcode\"><div class=\"fluid-width-video-wrapper\" style=\"padding-top:60%;\" ><iframe title=\"Player de v\u00eddeo 2 do YouTube\" src=\"https:\/\/www.youtube.com\/embed\/hfafJskMm1c?wmode=transparent&autoplay=0\" width=\"600\" height=\"360\" allowfullscreen allow=\"autoplay; fullscreen\"><\/iframe><\/div><\/div><\/div>\n<h2>Estrutura Organizacional do Hotel e o Processo de Contrata\u00e7\u00e3o<\/h2>\n<p>A equipe do hotel tem algumas liga\u00e7\u00f5es \u00f3bvias com elementos como <a href=\"https:\/\/www.revfine.com\/pt\/financiamento-hoteleiro\/\">financiamento hoteleiro<\/a>. No entanto, voc\u00ea tamb\u00e9m deve considerar como o processo de contrata\u00e7\u00e3o influencia a estrutura organizacional geral do seu hotel. Um benef\u00edcio dos organogramas \u00e9 que voc\u00ea pode ver facilmente as \u00e1reas onde poderia usar mais pessoas. \u00c9 uma base s\u00f3lida para prosseguir com entrevistas de emprego. Voc\u00ea saber\u00e1 por que e onde precisa de pessoas e poder\u00e1 discutir isso com os candidatos. Voc\u00ea descobrir\u00e1 como funciona o processo de contrata\u00e7\u00e3o no setor hoteleiro no artigo <a href=\"https:\/\/www.revfine.com\/pt\/pessoal-de-hospitalidade\/\"><span style=\"text-decoration: underline;\">\u201cEquipe de hotelaria: como contratar os melhores funcion\u00e1rios de hotelaria!\u201d<\/span><\/a><\/p>\n<p><strong>A estrutura organizacional do hotel \u00e9 complexa, mas \u00e9 uma complexidade administr\u00e1vel. Se voc\u00ea usar as informa\u00e7\u00f5es encontradas aqui, poder\u00e1 criar um gr\u00e1fico, um plano e uma meta. Depois, acompanhe os pontos organizacionais mais interessantes.<\/strong><\/p>\n<h2>Gostou deste artigo sobre estrutura organizacional de hot\u00e9is?<\/h2>\n<p>Voc\u00ea tamb\u00e9m pode estar interessado nos seguintes artigos:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.revfine.com\/pt\/plano-de-orcamento-de-hotel\/\">Plano de or\u00e7amento de hotel: dicas pr\u00e1ticas de or\u00e7amento para hoteleiros<\/a><\/li>\n<li><a href=\"https:\/\/www.revfine.com\/pt\/banners-de-exemplo\/\">Estrat\u00e9gias de gerenciamento de receita para expandir seu neg\u00f3cio hoteleiro<\/a><\/li>\n<li><a href=\"https:\/\/www.revfine.com\/pt\/viagem-de-negocios\/\">As \u00faltimas tend\u00eancias das viagens de neg\u00f3cios O desejo dos viajantes de neg\u00f3cios<\/a><\/li>\n<li><a href=\"https:\/\/www.revfine.com\/pt\/hotel-investidores\/\">Investidores hoteleiros: vantagens e desvantagens de investir em hot\u00e9is<\/a><\/li>\n<li><a href=\"https:\/\/www.revfine.com\/pt\/hotel-pms\/\">Hotel PMS: Customiza\u00e7\u00e3o e Automa\u00e7\u00e3o<\/a><\/li>\n<\/ul>\n<div class='code-block code-block-95' style='margin: 8px 0; clear: both;'>\n<h3>Mais dicas para expandir seus neg\u00f3cios<\/h3>\n<strong>Revfine.com<\/strong> \u00e9 uma plataforma de conhecimento para a ind\u00fastria de hospitalidade e viagens. Os profissionais usam nossos insights, estrat\u00e9gias e dicas pr\u00e1ticas para se inspirar, otimizar receitas, inovar processos e melhorar a experi\u00eancia do cliente. Voc\u00ea pode encontrar todos <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/blog-do-hotel\/\">dicas de hot\u00e9is e hospitalidade<\/a><\/span> nas categorias <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/blog-do-hotel\/gerenciamento-de-receitas\/\">Gest\u00e3o de Receitas<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/blog-do-hotel\/marketing\/\">Marketing e Distribui\u00e7\u00e3o<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/blog-do-hotel\/hotel-operacoes\/\">Opera\u00e7\u00f5es Hoteleiras<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/blog-do-hotel\/careers\/\">Pessoal e Carreira<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/blog-do-hotel\/technology\/\">Tecnologia<\/a><\/span> e <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.revfine.com\/pt\/category\/blog-do-hotel\/software\/\">Programas<\/a><\/span>.<br><br>\n\n<div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat button-small button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:#ffffff;--button_border_color:#d4a763;--button_accent_hover_color:#ffffff;--button_border_hover_color:#d4a763;--button_gradient_top_color:#d4a763;--button_gradient_bottom_color:#d4a763;--button_gradient_top_color_hover:#d4a763;--button_gradient_bottom_color_hover:#d4a763;--button_margin-bottom:-10px;\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/www.revfine.com\/content-submission\/\"><span class=\"fusion-button-text\">Submeter um artigo<\/span><\/a><\/div>\n\n<div class=\"molongui-clearfix\"><\/div><div id=\"mab-5678422233\" class=\"m-a-box\" data-is-shortcode=\"yes\" data-box-layout=\"slim\" data-box-position=\"below\" data-multiauthor=\"false\" data-author-id=\"24\" data-author-type=\"user\" data-author-archived=\"\"><div class=\"m-a-box-item m-a-box-header m-a-box-headline\"><h3><span class=\"m-a-box-header-title m-a-box-string-headline\">Este artigo foi escrito por:<\/span><\/h3><\/div><div class=\"m-a-box-container\"><div class=\"m-a-box-tab m-a-box-content m-a-box-profile\" data-profile-layout=\"layout-7\" data-author-ref=\"user-24\" itemscope itemid=\"https:\/\/www.revfine.com\/pt\/author\/martijn-barten\/\" itemtype=\"https:\/\/schema.org\/Person\"><div class=\"m-a-box-content-top\"><\/div><div class=\"m-a-box-content-middle\"><div class=\"m-a-box-item m-a-box-avatar\" data-source=\"local\"><a class=\"m-a-box-avatar-url\" href=\"https:\/\/www.revfine.com\/pt\/author\/martin-barten\/\"><img decoding=\"async\" width=\"125\" height=\"125\" src=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2023\/11\/Martijn-Barten-150x150.jpg\" class=\"attachment-125x125 size-125x125\" alt=\"Martijn Barten\" itemprop=\"image\" srcset=\"https:\/\/www.revfine.com\/wp-content\/uploads\/2023\/11\/Martijn-Barten-12x12.jpg 12w, https:\/\/www.revfine.com\/wp-content\/uploads\/2023\/11\/Martijn-Barten-66x66.jpg 66w, https:\/\/www.revfine.com\/wp-content\/uploads\/2023\/11\/Martijn-Barten-70x70.jpg 70w, https:\/\/www.revfine.com\/wp-content\/uploads\/2023\/11\/Martijn-Barten-150x150.jpg 150w, https:\/\/www.revfine.com\/wp-content\/uploads\/2023\/11\/Martijn-Barten-200x200.jpg 200w, https:\/\/www.revfine.com\/wp-content\/uploads\/2023\/11\/Martijn-Barten.jpg 250w\" sizes=\"(max-width: 125px) 100vw, 125px\"\/><\/a><\/div><div class=\"m-a-box-item m-a-box-data\"><div class=\"m-a-box-name m-a-box-title\"><h5 itemprop=\"name\"><a class=\"m-a-box-name-url\" href=\"https:\/\/www.revfine.com\/pt\/author\/martijn-barten\/\" itemprop=\"url\"> Martijn Barten<\/a><\/h5><\/div><div class=\"m-a-box-bio\" itemprop=\"description\"><p>Ol\u00e1, sou Martijn Barten, fundador da Revfine.com. Com 20 anos de experi\u00eancia no setor hoteleiro, sou especialista em otimizar receitas combinando revenue management com estrat\u00e9gias de marketing. Desenvolvi, implementei e gerenciei com sucesso revenue management e estrat\u00e9gias de marketing para propriedades individuais e portf\u00f3lios de m\u00faltiplas propriedades.<\/p><\/div><\/div><\/div><div class=\"m-a-box-content-bottom\"><div class=\"m-a-box-item m-a-box-social\"><div class=\"m-a-box-social-icon m-a-list-social-icon\"><a class=\"m-icon-container m-ico-facebook m-ico-\" href=\"https:\/\/www.facebook.com\/revfine\/\" target=\"_blank\" itemprop=\"sameAs\" aria-label=\"Veja o perfil de Martijn Barten no Facebook\"><i class=\"m-a-icon-facebook\"><\/i><\/a><\/div><div class=\"m-a-box-social-icon m-a-list-social-icon\"><a class=\"m-icon-container m-ico-linkedin m-ico-\" href=\"https:\/\/www.linkedin.com\/in\/martijnbarten\/\" target=\"_blank\" itemprop=\"sameAs\" aria-label=\"Veja o perfil de Martijn Barten no LinkedIn\"><i class=\"m-a-icon-linkedin\"><\/i><\/a><\/div><div class=\"m-a-box-social-icon m-a-list-social-icon\"><a class=\"m-icon-container m-ico-twitter m-ico-\" href=\"https:\/\/twitter.com\/revfine_com\" target=\"_blank\" itemprop=\"sameAs\" aria-label=\"Veja o perfil de Martijn Barten no Twitter\"><i class=\"m-a-icon-twitter\"><\/i><\/a><\/div><div class=\"m-a-box-social-icon m-a-list-social-icon\"><a class=\"m-icon-container m-ico-web m-ico-\" href=\"https:\/\/www.revfine.com\/pt\/cerca-de\/#about-me\" target=\"_blank\" itemprop=\"sameAs\" aria-label=\"Veja o perfil de Martijn Barten\"><i class=\"m-a-icon-web\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><\/div><style id=\"molongui-author-box-shortcode-inline-css\" type=\"text\/css\">#mab-5678422233.m-a-box{width:100%;margin-top:40px!important;margin-right:!important;margin-bottom:20px!important;margin-left:!important}#mab-5678422233 .m-a-box-header{margin-bottom:20px}#mab-5678422233 .m-a-box-header>:first-child,#mab-5678422233 .m-a-box-header a.m-a-box-header-url{font-size:20px;line-height:px}#mab-5678422233 .m-a-box-container{padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;border-style:solid;border-top-width:1px;border-right-width:0;border-bottom-width:1px;border-left-width:0;border-color:#e8e8e8;background-color:#f7f8f9;box-shadow:10px 10px 10px 0 #ababab}#mab-5678422233 .m-a-box-avatar img,#mab-5678422233 .m-a-box-avatar div[data-avatar-type=acronym]{border-style:solid;border-width:2px;border-color:#bfbfbf;border-radius:100%}#mab-5678422233 .m-a-box-name *{font-size:23px;line-height:px;text-align:left}#mab-5678422233 .m-a-box-container[min-width~=\"600px\"] .m-a-box-content.m-a-box-profile .m-a-box-data .m-a-box-name *{text-align:left}#mab-5678422233 .m-a-box-content.m-a-box-profile .m-a-box-data .m-a-box-meta *{font-size:12px;line-height:px}#mab-5678422233 .m-a-box-meta-divider{padding:0 .2em}#mab-5678422233 .m-a-box-bio>*{font-size:14px;line-height:px}#mab-5678422233 .m-icon-container{background-color:inherit;border-color:inherit;color:#999999!important;font-size:20px}#mab-5678422233 .m-a-box-related-entry-title,#mab-5678422233 .m-a-box-related-entry-title a{font-size:14px}#mab-5678422233 .m-a-box-profile .m-a-box-content-bottom{background-color:#e0e0e0;border-top-style:none;border-top-color:#b6b6b6}<\/style><\/div>","protected":false},"excerpt":{"rendered":"<p>A estrutura organizacional do hotel \u00e9 a hierarquia por meio da qual decis\u00f5es e a\u00e7\u00f5es s\u00e3o tomadas dentro dos hot\u00e9is. Pode ser considerada um fluxo cont\u00ednuo de comunica\u00e7\u00e3o dentro de um sistema hier\u00e1rquico estrito que garante a coer\u00eancia da mensagem. A organiza\u00e7\u00e3o do hotel \u00e9 um elemento importante do sistema de hospitalidade em grande parte devido \u00e0 complexidade do setor. Um hotel precisa acomodar as necessidades [\u2026]<\/p>","protected":false},"author":24,"featured_media":32474,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[754,751],"tags":[],"class_list":["post-32464","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotel-operations-management","category-hotel-positions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hotel Organizational Structure: A Full Guide to Hotel Organization<\/title>\n<meta name=\"description\" content=\"Hotel organizational structure is defined and examined within the hotel (industry), including using charts for optimized hotel organization.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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